Lynda Hunter

Key Deliverables/Responsibilities:

• Drive Test Process Transformation – Deliver agile, efficient, and automated testing practices across the organisation.
• Lead Pilot Initiatives – Manage cross-bank teams to trial new processes, analyse feedback, and refine solutions for final rollout.
• Champion Change & Engagement – Promote transformational benefits through stakeholder collaboration, webinars, and communications.
• Ensure Human-Centric Design – Gather and apply feedback to create processes that meet business needs and enhance user experience.

Achievements:

• Developed and implemented new templates across NatWest for Test Strategy, Test Plan, Test Summary Report and Support Change artefacts with highly positive feedback, and reduction in effort for all Quality Teams in the organisation.
• Enabling Quality staff to maintain compliance and confidently apply test processes through clear guidance and responsive support

Key Deliverables/Responsibilities:

• Test Strategy & Governance – Develop and deliver test strategies, plans, risk assessments, and completion reports, ensuring adherence to governance processes and risk controls, utilising Agile and Waterfall Ways of Working.
• Leadership & Team Development – Lead and mentor Test Analysts, manage resources, and shape team direction to meet compliance and business requirements.
• Stakeholder & Defect Management – Drive stakeholder engagement, coordinate defect management, and provide clear status reporting across projects.
• Process Improvement & Delivery – Champion test process improvements, manage RAID logs, and ensure timely, high-quality delivery against plan.

Achievements:

• Successful delivery of end to end testing across many programmes, including business banking, regulatory programmes and personal banking, encompassing back end systems and web based applications
• Led and mentored high-performing test teams, driving process improvements that enhanced efficiency and reduced defect leakage, while maintaining alignment with business requirements and risk appetite

Key Responsibilities:

• Defect Process Design: Designed and implemented a defect management process, ensuring adherence across internal teams and third-party suppliers.
• Defect Coordination & Governance: Coordinated and managed all defects (functional, non-functional, business) and chaired supplier meetings for go-live approvals.
• Stakeholder Leadership: Led stakeholder engagement, governance activities, and provided line management while driving process improvements.

Achievements:

• Built and implemented new framework of defect processes, leading to more efficient resolution and improved collaboration with the development team.

Key Deliverables/Responsibilities:

• Test Planning & Governance – Developed master test plans, strategies, and ensured full traceability of requirements.
• Stakeholder & Supplier Management – Engaged business stakeholders and coordinated with third-party suppliers to ensure smooth delivery.
• Defect & Delivery Management – Oversaw defect coordination, progress reporting, and delivery against plan, including impact assessments.
• Leadership & Team Development – Managed resourcing, mentored team members, and motivated teams to achieve successful outcomes.

Achievements:

• Successfully led and delivered key projects, including insurance initiatives and Tesco Bank’s first mobile credit card application for iOS and Android

Key Deliverables/Responsibilities:

• Test Planning & Design: Analysed business requirements, contributed to test plans, and created detailed test cases with defined data and environment needs.
• Execution & Quality Assurance: Performed peer reviews, executed test cases, and managed defect reporting to ensure high-quality delivery.
• Workstream Management: Oversaw testing activities within major Internet Banking releases, ensuring timely and accurate execution by collaborating with stakeholders.

Achievements:

• Successfully managed testing workstreams for major Internet Banking releases, ensuring timely delivery and high-quality outcomes that met stringent business requirements