Lynda Eames
Horsham,BGE
Summary
Dependable, organised, and precise credit control professional with over 30 years of experience in various industries. Extensive hands-on experience and in-depth knowledge of the credit control function. Skilled in managing diverse customer bases, including sole traders, scrap metal merchants, and large blue chip companies.
Overview
39
39
years of professional experience
Work History
Credit Control Clerk
Air Menzies International
08.2021 - 11.2024
- Company Overview: Air freight suppliers
- Maintain a tidy sales ledger for approx
- 750 UK based customers, with a monthly turnover of £1.5 -2m
- Ensuring adherence to the companies strict 30 day payment terms & reduce debtor days
- Ensure all sales queries are logged & dealt with in a timely manner
- Maintaining up to date, accurate customer records
- Build good customer relations both internally & externally, building on AMI good customer service reputation
- Air freight suppliers
- Key Achievements:
- Within 3 months collection of few large stubborn debts over 2 years old
- Within 6 months DSO went from 105 days to 42 days
Credit Control Manager
G H L Liftrucks Ltd
08.1995 - 03.2021
- Company Overview: Forklift sales, repair & hire
- Running credit control department, supervising 1 member of staff & 7 nationwide depots credit facilities with 4000 customers
- Liaising with sales teams to ensure the awareness of credit terms and opening new sales accounts
- Assessing credit risk of new clients & setting credit limits
- Ongoing evaluation of payment records, risk levels & amending credit limits where required
- Logging of incoming queries & liaising with depots for their resolution
- Negotiating & monitoring payment plans where there are cash flow issues to the benefit of both supplier & customer
- Preparation of court documents and court mediation/attendance where necessary
- Liaising with bailiffs for debt collection
- Software used: Sage 50, Kerridge & Protean
- Forklift sales, repair & hire
- Key achievements
- Reduction of the DSO from over 90 days to around 50 days in a poor economic climate
- Managed growth of the credit control function from 700 customers and ½ million turnover in 1995 to turnover of 14 million and 4000 customers in 2020
- Bad debt write off was just £11,000 in 2018/19 on £17.2 million turnover & £22,000 in 2019/20 on 14.1 million turnover in 2019/20 (Covid)
- Implementation of taking long term hire payments by DD
Credit Controller
The Rothwell Group
01.1992 - 08.1995
- Company Overview: Apple computer wholesalers
- Credit checking new clients & setting credit limits
- Ongoing monitoring & updating credit limits
- Phoning & writing to customers for debt collection
- General management of sales ledger
- Allocating & banking payments
- Litigation where required
- Apple computer wholesalers
- Key achievements
- When I was initially employed by the Rothwell Group as the DSO was well over 100 days, I was paid a basic salary & commission basis (dependant on the amount collected each month)
- After the first year this was changed as the collections were far higher than the directors anticipated so I negotiated a regular salary
Financial Analyst
Pratt & Whitney
08.1989 - 12.1992
Pension’s accounting section leader
Godwins Ltd
05.1987 - 08.1989
Accounts Manager
Berks & Bucks Bus Co.
04.1986 - 05.1987
Skills
- Dispute Resolution
- Payment tracking
- Bank Reconciliation
- Invoice Processing
- Confidentiality
- Follow-up skills
- Debt collection
- Deadline-oriented
- Team building
- Credit analysis
Timeline
Credit Control Clerk
Air Menzies International
08.2021 - 11.2024
Credit Control Manager
G H L Liftrucks Ltd
08.1995 - 03.2021
Credit Controller
The Rothwell Group
01.1992 - 08.1995
Financial Analyst
Pratt & Whitney
08.1989 - 12.1992
Pension’s accounting section leader
Godwins Ltd
05.1987 - 08.1989
Accounts Manager
Berks & Bucks Bus Co.
04.1986 - 05.1987
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