Lyn Hurn
Scotland Gate,Northumberland
Summary
Experienced Bar Manager with knack for creating welcoming atmospheres and boosting customer satisfaction. Spearheaded successful initiatives to increase sales and streamline operations, fostering cohesive team environment. Known for turning customer feedback into actionable improvements, ensuring top-notch service and repeat business.
Overview
36
36
years of professional experience
Work History
Bar Manager
Travellers Rest
Scotland Gate, Northumberland
03.2017 - Current
- Trained new staff on customer service protocols to enhance guest experience.
- Fostered positive relationships with customers enhancing their loyalty towards the establishment.
- Managed cash handling procedures, reducing discrepancies in the daily tally.
- Collaborated with kitchen staff to coordinate food service thus maintaining timely delivery during busy periods.
- Ensured compliance with local licensing laws for smooth operation of the bar.
- Coordinated events at the venue, leading to increased bookings.
- Scheduled weekly rosters for staff allocation optimising resources efficiently.
- Enhanced customer satisfaction with professional bartending techniques.
- Promoted special offers and events via social media platforms boosting brand visibility.
- Built loyal customer base by creating welcoming environment with top quality service.
Barmaid
Travellers Rest
Scotland Gate, Northumberland
09.2002 - 02.2017
- Performed closing duties, ensuring the venue was ready for business the following day.
- Increased customer satisfaction with swift problem resolution techniques.
- Learned extensive beverage menu quickly to make recommendations based on customer preferences.
- Prioritised cleanliness, resulting in an inviting and hygienic bar environment.
- Ensured timely service by managing drink orders during peak hours efficiently.
- Enhanced bar efficiency by keeping work areas clean and well-stocked at all times.
Till supervisor
Walter Wilsons
Guide Post, Northumberland
04.1997 - 09.2002
- Dealt with customer complaints and rectified product and service issues.
- Displayed goods and prices clearly to maximise customer interest.
- Maintained spotless and tidy working areas to create risk-free and productive environments.
- Acted as point of contact and motivation for employees.
- Trained new staff members to ensure efficient, error-free operations.
- Kept updated inventories for reliable stock management.
- Balanced cashier drawers at end of shifts and logged any discrepancies.
Care Assistant
Highfield House
Bedlington, Northumberland
06.1989 - 09.1994
- Prepared healthy meals with additional mealtime planning, feeding and support.
- Adapted to service users' needs and requests to maintain personalised care.
- Monitored client health conditions and reported immediate issues to manager.
- Maintained high levels of client satisfaction by providing tailored, personalised care that consistently met individual needs.
- Respected privacy and dignity of each resident during provision of care services.
- Prioritised patient welfare, providing comfort, reassurance and support to reduce anxiety and distress.
Education
GCSEs - English Language
Bedlingtonshire High School
Bedlington /1989 - /1989
GCSEs - English Oral
Bedlingtonshire High School
Bedlington /1989 - /1989
GCSEs - Typewriting
Bedlingtonshire High School
Bedlington /1989 - /1989
GCSEs - Computer Studies
Bedlingtonshire High School
Bedlington /1989 - /1989
GCSEs - Home Economics
Bedlingtonshire High School
Bedlington /1989 - /1989
GCSEs - Maths
Bedlingtonshire High School
Bedlington /1989 - /1989
GCSEs - Geography
Bedlingtonshire High School
Bedlington /1989 - /1989
GCSEs - Childcare
Bedlingtonshire High School
Bedlington /1989 - /1989
GCSEs - Science
Bedlingtonshire High School
Bedlington /1989 - /1989
NVQ Level 1 - Care of Eldery
Highfield House
Bedlington /1989 - /1991
NVQ Level 2 - Care of Eldery
Highfield House
Bedlington /1989 - /1991
Skills
- Ethical decision making
- Event planning
- Social media and marketing management
- Scheduling
- Active listening
- Cash handling
- Product inventory organisation
- Self-motivation
- Shift scheduling
- Time efficiency
- Engaging personality
- Pressure handling
- Health and Safety regulations
- Product knowledge
- Hospitality management
- Customer engagement
Timeline
Bar Manager
Travellers Rest
03.2017 - Current
Barmaid
Travellers Rest
09.2002 - 02.2017
Till supervisor
Walter Wilsons
04.1997 - 09.2002
Care Assistant
Highfield House
06.1989 - 09.1994
GCSEs - English Language
Bedlingtonshire High School
/1989 - /1989
GCSEs - English Oral
Bedlingtonshire High School
/1989 - /1989
GCSEs - Typewriting
Bedlingtonshire High School
/1989 - /1989
GCSEs - Computer Studies
Bedlingtonshire High School
/1989 - /1989
GCSEs - Home Economics
Bedlingtonshire High School
/1989 - /1989
GCSEs - Maths
Bedlingtonshire High School
/1989 - /1989
GCSEs - Geography
Bedlingtonshire High School
/1989 - /1989
GCSEs - Childcare
Bedlingtonshire High School
/1989 - /1989
GCSEs - Science
Bedlingtonshire High School
/1989 - /1989
NVQ Level 1 - Care of Eldery
Highfield House
/1989 - /1991
NVQ Level 2 - Care of Eldery
Highfield House
/1989 - /1991
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