Lydia Serra
Bexhill on sea,East Sussex
Summary
Proactive Club House Assistant with strengths in team collaboration and operational efficiency. Manages shift responsibilities to meet service time and quality targets while maintaining a clean and safe environment. Trains and mentors team members to maximise performance and support business goals.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Club House Assistant
Eastbourne Downs Golf club
Eastbourne , East Sussex
02.2019 - Current
- Maximised customer engagement and satisfaction through excellent customer service.
- Consistently met service time and quality targets, contributing to overall customer satisfaction.
- Resolved customer complaints through calm communication and effective problem-solving, enhancing customer experience.
- Interacted with customers to identify needs and provide tailored service, fostering strong customer relationships.
- Collaborated with team members to meet target results on shifts.
- Maintained clean, safe working environments to reduce accident risks daily.
- Assisted team by taking on extra responsibilities during peak hours. to support team success during busy periods.
- Trained and mentored employees to maximise team performance effectively.
- Built and maintained courteous, effective working relationships with colleagues.
- Handled customer concerns and escalated major issues to supervisor promptly.
- Demonstrated hard work and dedication to improve operations consistently.
- Met schedules using careful planning and close coordination each shift.
Education
Higher National Diploma - Dance
Diamond Dance Academy
Bexhill-on-Sea, ESX01-2018
Certificate of Higher Education - Performing Arts
University of Brighton
Brighton, BNH01-2016
Skills
- Customer engagement
- Customer satisfaction
- Complaint resolution
- Service quality
- Time management
- Shift management
- Team collaboration
- Effective communication
Certification
Food Hygiene Level 2
First Aid
Fire Marshal
Timeline
Club House Assistant
Eastbourne Downs Golf club
02.2019 - Current
Higher National Diploma - Dance
Diamond Dance Academy
Certificate of Higher Education - Performing Arts
University of Brighton