LYDIA OGIKU
Swansea
Overview
10
10
years of professional experience
1
1
Language
Work History
Customer Support Service
Tesco
02.2023 - Current
- I work in a busy customer service environment
- On average I dealt with ( how many) enquiries a day
- I help provide solutions for customer complaints
- I have achieved a (100% resolution of customer complaints)
- Work and liaise with other members of my team to make sure that stock is arranged properly
- Update computer records of items received
- Provide my manager with an end of shift report documenting what happened during the shift.
Nosayaba Nursing Home
03.2018 - 12.2022
- I provided specialist care for up to 10 elderly patients with dementia, children and elderly people
- While in this role I developed and implemented specialist care routines for: care for elderly living with dementia, cancer, diabetes, stroke, autism
- I assist the nurse on duty in administration of medication, checking and updating records, giving medication
- Providing help and support with physically moving and handling residents
- Supporting residents with management of continence
- Supporting and helping residents with feeding, bathing and dressing residents on a daily basis
- Ensuring the environment is kept clean and sanitary (I achieved a 100% success rate with this).
Community immunisation field officer
02.2016 - 03.2018
- I worked as a outreach community immunisation field officer
- On a weekly basis I visited 12 communities to sensitise them about the importance of vaccines, doing face to face presentations for approximately 50 people
- Going from communities to communities for safeguarding purpose
- I raised awareness in on the importance of immunisation both for adult and children
- Checking on the well-being of families that have children 0-3 years old and those living in different environments
- I was directly responsible for my team's logistics packing and unpacking equipment, planning routes to different communities, organizing transport
- Giving written feedback to the team lead and the government on a daily basis - I liaised with (how many) different government teams.
Genol Hospital
02.2014 - 01.2016
- I worked as Health Care Assistant Trainee - I worked across various departments in the hospital
- I was responsible for booking and rescheduling patients' appointments on a daily basis
- I scheduled 30 appointments
- Keeping patients' files up to date, I processed and updated computer records
- Assisting the nurses on duty to physically administer medication to patients
- Providing written feedback to the nursing manager at the end of my shift.
Education
Skills
Microsoft WordMicrosoft ExcelSkill in supporting Learning Difficulties, Autism, Mental Health Conditions service userSafeguarding of Adults at RiskUnderstanding of The Mental Capacity ActPersonal Care SkillManual HandlingCounselling skill
Timeline
Customer Support Service
Tesco
02.2023 - Current
Nosayaba Nursing Home
03.2018 - 12.2022
Community immunisation field officer
02.2016 - 03.2018
Genol Hospital
02.2014 - 01.2016