LYDIA OGIKU
Swansea
Overview
10
10
years of professional experience
1
1
Language
Work History
Customer Support Service
Tesco
02.2023 - Current
- I work in a busy customer service environment
- On average I dealt with ( how many) enquiries a day
- I help provide solutions for customer complaints
- I have achieved a (100% resolution of customer complaints)
- Work and liaise with other members of my team to make sure that stock is arranged properly
- Update computer records of items received
- Provide my manager with an end of shift report documenting what happened during the shift.
Nosayaba Nursing Home
03.2018 - 12.2022
- I provided specialist care for up to 10 elderly patients with dementia, children and elderly people
- While in this role I developed and implemented specialist care routines for: care for elderly living with dementia, cancer, diabetes, stroke, autism
- I assist the nurse on duty in administration of medication, checking and updating records, giving medication
- Providing help and support with physically moving and handling residents
- Supporting residents with management of continence
- Supporting and helping residents with feeding, bathing and dressing residents on a daily basis
- Ensuring the environment is kept clean and sanitary (I achieved a 100% success rate with this).
Community immunisation field officer
02.2016 - 03.2018
- I worked as a outreach community immunisation field officer
- On a weekly basis I visited 12 communities to sensitise them about the importance of vaccines, doing face to face presentations for approximately 50 people
- Going from communities to communities for safeguarding purpose
- I raised awareness in on the importance of immunisation both for adult and children
- Checking on the well-being of families that have children 0-3 years old and those living in different environments
- I was directly responsible for my team's logistics packing and unpacking equipment, planning routes to different communities, organizing transport
- Giving written feedback to the team lead and the government on a daily basis - I liaised with (how many) different government teams.
Genol Hospital
02.2014 - 01.2016
- I worked as Health Care Assistant Trainee - I worked across various departments in the hospital
- I was responsible for booking and rescheduling patients' appointments on a daily basis
- I scheduled 30 appointments
- Keeping patients' files up to date, I processed and updated computer records
- Assisting the nurses on duty to physically administer medication to patients
- Providing written feedback to the nursing manager at the end of my shift.
Education
Skills
Microsoft Wordundefined
Timeline
Customer Support Service
Tesco
02.2023 - Current
Nosayaba Nursing Home
03.2018 - 12.2022
Community immunisation field officer
02.2016 - 03.2018
Genol Hospital
02.2014 - 01.2016
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