Lydia Ikechi
Wednesbury,ENG
Summary
Professional coordinator with proven track record in managing complex projects and driving efficiency. Skilled in strategic planning, resource allocation, and cross-functional collaboration. Known for adaptability, reliability, and delivering consistent results in dynamic environments. Strong communication, problem-solving, and organizational skills enhance team performance and ensure successful outcomes.
Overview
11
11
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Work History
Risk Operations Senior Coordinator
Capital One
Nottingham, England
04.2023 - Current
- Enhanced team productivity by conducting regular performance reviews and providing constructive feedback.
- Collaborated closely with executive leadership to develop strategic plans that aligned with the company's goals and objectives.
- Managed cross-functional teams for successful project execution, ensuring timely completion of tasks within budget constraints.
- Mentored junior team members, providing guidance on career development opportunities and fostering a supportive learning environment.
- Completed biweekly payroll for 30 employees.
- Established key performance indicators for departmental goals, enabling more accurate tracking of progress towards objectives and facilitating data-driven decision-making processes.
Customer Service Advisor
Maniere De Voir
Manchester, ENG
10.2022 - 03.2023
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Contributed to team meetings with valuable input, fostering a collaborative work environment.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Improved first-call resolution rates by providing accurate information and effective problem-solving skills.
- Managed department call volume of 50 calls per day and coordinated department schedules to maximize coverage during peak hours.
Branch Service Manager
Access Bank Plc
Port Harcourt, Rivers State
04.2014 - 09.2021
- Cross-sold products such as consumer loans by listening to customers and understanding needs and teaching staff to implement similar processes in every interaction.
- Helped customers effectively navigate bank technology such as kiosks and mobile access to reduce common questions and unprofitable interactions.
- Improved customer satisfaction by addressing and resolving service-related issues promptly and professionally.
- Delivered quality service with remarkable efficiency by skilfully overseeing daily branch operations.
- Evaluated employee performance regularly, providing constructive feedback for continuous improvement.
Education
Master of Science - Business Management
University of West of England, Bristol
England 09.2021 - 09.2022
Master of Science - Statistics
University of Port Harcourt
Rivers State 01.2012 - 10.2015
Bachelor of Science - Mathematics And Economics
University of Benin
Nigeria 01.2004 - 10.2007
Skills
Meeting facilitation
Customer service
Time management
MS office
Operations management
Adaptability and flexibility
Decision-making
Team collaboration
Accomplishments
- Supervised team of 10 staff members.
Certification
Microsoft Excel, Udemy - Aug.11,2023
Reading and surfing the internet
My hobbies of reading and surfing the internet reflect a strong intellectual curiosity and a passion for continuous learning. Reading sharpens my analytical thinking, allowing me to absorb and apply knowledge effectively while surfing the internet showcasing my adaptability in navigating digital information for problem-solving and innovation. Together, these hobbies underline my ability to explore, synthesize, and implement ideas, making me resourceful and forward-thinking. They highlight traits that align well with professional roles requiring creativity, research, and decision-making.
Timeline
Risk Operations Senior Coordinator
Capital One
04.2023 - Current
Customer Service Advisor
Maniere De Voir
10.2022 - 03.2023
Master of Science - Business Management
University of West of England, Bristol
09.2021 - 09.2022
Branch Service Manager
Access Bank Plc
04.2014 - 09.2021
Master of Science - Statistics
University of Port Harcourt
01.2012 - 10.2015
Bachelor of Science - Mathematics And Economics
University of Benin
01.2004 - 10.2007
Microsoft Excel, Udemy - Aug.11,2023
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