Lydia Heyworth

SEN Teaching Assistant supporting secondary-aged pupils with a wide range of additional needs, including Autism, ADHD, SEMH, trauma, and communication difficulties. Deliver tailored learning and behavioural support in line with EHCPs, promoting pupils' academic, social, and emotional development through inclusive, child-centred practice. Alongside classroom support, undertake extensive administrative responsibilities including maintaining detailed pupil records, completing safeguarding referrals and incident reports using My Concern, writing communication logs, monitoring progress, completing risk assessments, preparing learning resources, contributing to EHCP reviews and reintegration meetings, and maintaining regular communication with parents, carers, and external professionals. Skilled in working collaboratively within multidisciplinary teams to ensure the highest standards of care, safeguarding, and educational support.

Provided compassionate, person-centred one-to-one support for a young woman with Rett syndrome, assisting with all aspects of personal care, daily living, communication, feeding, medication administration via PEG, and community access while promoting dignity, independence, and wellbeing. Monitored health, managed money during outings, and worked closely with family members and external agencies, including Claire House, to ensure continuity of care and a consistent, familiar presence during respite stays.

Delivered compassionate, person-centred support to individuals within their homes and the community, promoting independence, dignity, and emotional wellbeing. Assisted with personal care, medication, daily living activities, budgeting, transport, and community access while supporting clients to achieve personal goals and develop independent living skills. Maintained accurate care records, followed individual care plans, upheld safeguarding and confidentiality standards, and worked collaboratively with healthcare professionals to ensure high-quality, tailored care.

Provided excellent customer service in a busy retail environment by assisting customers, resolving enquiries and complaints, processing payments and returns, and promoting products through strong product knowledge. Supported the day-to-day running of the store by maintaining high standards of presentation, setting up promotional displays, handling cash accurately, and working collaboratively with colleagues to ensure an efficient, safe, and welcoming shopping experience.

Supported the delivery of weekly Mums and Tots sessions by creating a safe, welcoming, and inclusive environment for children and their families. Planned and delivered engaging activities, including arts and crafts, story and song sessions, prepared snacks in line with food hygiene standards, and helped organise fundraising events. Built positive relationships with parents, offering a supportive, non-judgemental space, while working collaboratively with volunteers to ensure sessions ran smoothly and activity areas were clean, safe, and well organised.

Delivered customer service in a fast-paced hospitality environment by welcoming customers, taking orders, preparing food and drinks, handling cash transactions, and maintaining high standards of cleanliness throughout the premises. Assisted with stock management and worked collaboratively as part of a team to ensure efficient service while completing a Customer Service NVQ and consistently providing a high standard of hospitality.

Completed Year 10 work experience in a primary school, supporting children during lunchtime, supervising activities, and assisting with the preparation and delivery of classroom tasks. Helped create a safe, positive, and engaging environment by encouraging children's participation, supporting staff with daily routines, and developing strong communication and teamwork skills.