Summary
Overview
Work history
Education
Skills
Timeline
Receptionist

Lydia Heron

Newcastle upon Tyne

Summary

Driven Sales Supervisor with outstanding organisational skills and workplace focus. I am results-driven and passionate professional with excellent verbal and written communication skills. Hardworking ethic with the ability to achieve results. Excel in both team environments and alone. I am keen to develop my skills and gain new experiences.

Overview

5
5
years of professional experience

Work history

Sales Supervisor

Logos Unlimited
Gateshead
05.2021 - Current
  • Analysed sales data to define weekly quotas for multiple departments, assessing potential areas of growth.
  • Promoted exceptional customer service by engaging clients on sales floor, building positive rapport, answering product queries and handling complaints.
  • Checked shop merchandise regularly to verify proper display, oversee replenishment activities and stock levels.
  • Analysed sales and customer data with Square and Woo-commerce, generating comprehensive sales reports to promote sound business decision-making.

Customer Service Advisor

Costco Wholesale
Gateshead
05.2021 - 07.2021
  • Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
  • Adhered strictly to policies and procedures for continued company compliance.
  • Offered prompt solutions to maintain customer satisfaction.

Barista Assistant

English Heritage
Northumberland
04.2019 - 10.2019
  • Warmly greeted and served customers, promptly processing payments to minimise wait times.
  • Maintained clean, organised cafe workspaces, enabling co-workers to readily locate required supplies.
  • Produced high-volume coffee orders quickly and accurately, meeting customer demand.

Education

History

Queen Mary University of London
London
09/2015 - 06.2016

A-Levels - History, English Literature, English Language

Gosforth Academy
Newcastle-upon-Tyne
08.2015

Skills

  • Database management
  • Reporting data
  • Inventory oversight
  • Product knowledge
  • QuickBooks knowledge
  • WordPress

Timeline

Sales Supervisor

Logos Unlimited
05.2021 - Current

Customer Service Advisor

Costco Wholesale
05.2021 - 07.2021

Barista Assistant

English Heritage
04.2019 - 10.2019

History

Queen Mary University of London
09/2015 - 06.2016

A-Levels - History, English Literature, English Language

Gosforth Academy

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Lydia Heron