Lydia Gherabli
London
Summary
Customer-focused professional specialising in retention and complaint management. Utilises bilingual skills to enhance communication and service delivery. Experienced in up-selling and stock control, driving sales and operational efficiency. Aims to advance expertise in customer relations within a progressive organisation.
Overview
7
7
years of post-secondary education
3
3
years of professional experience
Work history
Academic tutor
Self-employed
London
2023.08 - 2024.10
- Assessed student progress, identified areas for improvement.
- Enabled targeted interventions based on pupil progress reports.
- Developed effective teaching methods for increased comprehension.
- Promoted effective communication to cultivate a supportive learning space for all students.
- Utilised multimedia materials in tutorials for visually engaging lessons.
- Maintained up-to-date subject knowledge by attending relevant seminars and courses.
Counter assistant
Osbon Pharmacy
London
2024.10 - 2025.05
- Served customers efficiently during peak hours, ensuring minimal waiting times.
- Managed cash transactions efficiently and completed accurate end-of-shift accounting.
- Leveraged product knowledge to enhance customer trust in company offerings.
- Conducted thorough stockroom checks to assist customers in locating specific products.
- Ensured work areas remained tidy and neatly arranged to meet store standards.
Sales assistant
JD Sports
London
2025.09 - Current
- Offered personalised shopping advice to enhance customer experiences.
- Addressed customer needs promptly, resulting in positive feedback and loyalty.
- Resolved customer complaints and process issues with proactive problem-solving skills.
- Collaborated effectively with team members to meet sales targets.
- Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
- Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
- Learnt about new products quickly, providing comprehensive guidance to customers.
- Conducted daily inventory checks to manage stock levels accurately.
Education
Master of Science - Pharmacy
University College London
City of london 2025.10 -
A-Levels - Biology, Chemistry, Sociology
Brampton Manor Sixth Form
London 2023.09 - 2025.06
GCSEs -
Brampton Manor Academy
London 2018.09 - 2023.07
Skills
- Academic coordination
- Customer retention
- Complaint management
- Up-selling
- Bilingual or multilingual
- Strong empathy
- Stock control
Languages
French
Advanced
Spanish
Intermediate
Arabic
Elementary
References
References available upon request.
Timeline
Master of Science - Pharmacy
University College London
2025.10 -
Sales assistant
JD Sports
2025.09 - Current
Counter assistant
Osbon Pharmacy
2024.10 - 2025.05
A-Levels - Biology, Chemistry, Sociology
Brampton Manor Sixth Form
2023.09 - 2025.06
Academic tutor
Self-employed
2023.08 - 2024.10
GCSEs -
Brampton Manor Academy
2018.09 - 2023.07