Lydia Farrell
West Drayton
Summary
Experienced aviation and maritime medical operations nurse supporting cruise line healthcare delivery, crew and guest medical case management and global repatriations. Proven background coordinating complex international medical care, supporting shipboard medical teams and ensuring regulatory compliance within cruise environments.
Experienced in SeaCare EMR systems, PEME oversight, operational healthcare logistics and stakeholder coordination across global maritime operations.
Overview
17
17
years of professional experience
Work history
Health Operations Assistant Manager
Fred. Olsen Cruise Lines
Remote
2025.01 - Current
- Support operational oversight of medical services across a fleet of three vessels and over 2,000 crew members.
- Manage crew and guest medical cases including
hospitalisation, specialist referrals and repatriations. - Oversee PEME reviews, coordinate with shipboard teams and
international healthcare providers. - Support medical operations projects including cost tracking, procurement and crew wellness initiatives.
Medical Case Manager
VIKAND
Remote
2022.09 - 2024.12
- Coordinated global medical cases for cruise line clients following illness or injury until they reached maximum medical improvement.
- Managed healthcare pathways including hospitalisation, rehabilitation, and repatriation while supporting shipboard teams and insurers.
- Facilitated communication between clients and medical professionals to ensure proper care and response.
Manager - Shoreside Medical Operations
VIKAND
Remote
2022.03 - 2022.09
- Supported shipboard medical operations, assisting onboard medical teams.
- Managed logistics procurement, ensuring quality assurance standards.
- Aided in the development of medical policies, promoting operational improvements.
Nurse Manager - International Operations
International SOS
London
2021.01 - 2022.02
- Led nursing teams delivering global medical assistance services including evacuations, repatriations and complex case management.
- Responsible for staffing, training, quality assurance and operational performance.
Coordinating Nurse - International Operations
International SOS
London
2019.08 - 2021.01
- Coordinated international medical cases including telephone triage, aeromedical evacuations and transfers to higher levels of care.
- Worked closely with providers, insurers and operational stakeholders worldwide.
Fleet Nurse
MSC Cruise Management
Uxbridge
2018.02 - 2019.08
- Supported shoreside medical operations and led implementation of the SeaCare electronic medical record system across 16 vessels including rollout and training.
- Assisted with procurement, audits and training initiatives across the fleet.
Nurse Officer
Princess Cruises
Worldwide
2013.10 - 2018.01
- Provided 24/7 onboard healthcare to passengers and crew including emergency response, outpatient clinics and medical centre operations in a remote maritime environment.
Emergency Nurse
Royal Stoke University Hospital
Stoke-on-Trent
2009.01 - 2019.08
- Delivered emergency and trauma nursing care in a high acuity hospital environment including triage, rapid assessment and multidisciplinary coordination.
- Also worked bank and agency shifts in Emergency Departments across the Midlands and Wales.
Skills
Education & Professional Certifications:
- Advanced Cardiac Life Support – Resuscitation Council UK (March 2025)
- Adult Nursing Diploma – Keele University (December 2008)
Maritime Medical Operations
- Crew Medical Case Management
- Medical Evacuations & Repatriations
- PEME Oversight & Fitness-for-Duty Assessments
- Shipboard Medical Team Support
- Healthcare Logistics & Operational Coordination
Clinical & Emergency Care
- Trauma & Emergency Nursing
- Telephone Triage & Medical Assistance
- Emergency & Mass Casualty Response
- Public Health & Crew Wellness Programmes
Leadership & Operational Management
- Line Management & Team Leadership
- Recruitment, Training & Staff Development
- Staffing & Rostering
- Project Management
- Procurement & Medical Logistics
Governance & Compliance
- Clinical Governance & Quality Assurance
- Audits & Operational Reviews
- Policy Development & Review
- Knowledge of Maritime Health Regulations (IMO, CLIA, AECP)
Systems & Stakeholder Engagement
- SeaCare Electronic Medical Record System
- Client & Stakeholder Management
- Digital Systems & Operational Reporting
Cruise Industry Experience
Cruise Lines:
- Fred Olsen Cruise Lines
- MSC Cruises
- Hurtigruten / HX Hurtigruten Expeditions
- Azamara Cruises
- Viking Cruises
- Windstar Cruises
- Saga Cruises
- Virgin Voyages
- Margaritaville at Sea
- Silversea Cruises
- Mystic Cruises
Medical Assistance Providers:
- International SOS
- VIKAND
Languages
English
Fluent
Spanish
Intermediate
References
References available upon request.
Timeline
Health Operations Assistant Manager
Fred. Olsen Cruise Lines
2025.01 - Current
Medical Case Manager
VIKAND
2022.09 - 2024.12
Manager - Shoreside Medical Operations
VIKAND
2022.03 - 2022.09
Nurse Manager - International Operations
International SOS
2021.01 - 2022.02
Coordinating Nurse - International Operations
International SOS
2019.08 - 2021.01
Fleet Nurse
MSC Cruise Management
2018.02 - 2019.08
Nurse Officer
Princess Cruises
2013.10 - 2018.01
Emergency Nurse
Royal Stoke University Hospital
2009.01 - 2019.08