Lydia Devine
Birkenhead,Wirral
Summary
I am a reliable individual with aspirations for a career in supply chain operations. I can manage time well and work to deadlines with ease. I have a passion to aid in creating a transparent, sustainable environment that businesses can operate in while also being deeply interested in emerging technologies such as AI and their impacts on business operations as a whole. I enjoy travelling and have had the opportunity to visit many counties including Finland, Barbados, Jamaica, Morocco, Dubai and also a lot of European countries in which I’ve spent my time comparing and experiencing the different cultures and ways of life which i find highly fascinating.
Overview
5
5
years of professional experience
Work history
Inbound call Handler
JPF Systems LTD
Bromborough, Wirral
07.2022 - 08.2025
- Ensured accurate record keeping through diligent note-taking during calls.
- Cultivated positive working relationships with team members to promote effective collaboration.
- Managed high volume of calls daily for prompt service delivery.
- Adapted quickly to changing procedures or protocols whilst maintaining high performance levels.
- Deescalated tense situations with calm, patient communication style.
- Multi-tasked effectively whilst maintaining a professional demeanour at all times.
- Showcased excellent problem-solving skills for effective issue resolution.
- Listened actively to caller concerns, questions and priorities.
- Logged critical information onto computer system.
- Handled customer queries focused on first-call resolution.
- Served as first point of contact for callers seeking emergency support.
- Transferred calls and provided accurate information to callers professionally and courteously.
Ambassador for Business studies
Weatherhead Highschool
Wallasey, Wirral
01.2021 - 09.2022
- Demonstrated strong interpersonal skills whilst handling diverse guests.
- Contributed valuable feedback for continuous event improvement.
- Supported potential students, aiding decision-making process.
- Employed problem-solving skills on the spot, resolving guest concerns promptly.
- Provided comprehensive tour guidance to create an engaging experience.
- Promoted open day activities to maximise participation rate.
- Maintained a welcoming atmosphere for positive guest experiences.
- Assisted visitors to enhance their understanding of the event.
Education
BA (Hons) International Business management - International business management
Liverpool John Moores University
Liverpool 09/2024 -
GCSEs -
Weatherhead Highschool
Wirral 09/2019 - 07/2022
A-Levels -
Wetherhead Sixthform
Wirral 09/2022 - 07/2024
Skills
- Transportation management systems knowledge
- Knowledge of six sigma
- Transportation logistics comprehension
- Sustainability focus
- Data analytics competency
- Sales and operation planning
- Stakeholder communication
- Sustainability practices
- Initiative taking
- Supply chain collaboration
- Safety consciousness
- Critical evaluation
- Team Leadership
- Interpersonal communication
- Public speaking
- Project Management
- Excel proficiency
- Microsoft Office Suite
- Relationship-building
- Cross functional collaboration
References
References available upon request.
Timeline
Inbound call Handler
JPF Systems LTD
07.2022 - 08.2025
Ambassador for Business studies
Weatherhead Highschool
01.2021 - 09.2022
BA (Hons) International Business management - International business management
Liverpool John Moores University
09/2024 -
GCSEs -
Weatherhead Highschool
09/2019 - 07/2022
A-Levels -
Wetherhead Sixthform
09/2022 - 07/2024