Lydia del Renzio
Ramsgate,Kent
Summary
I'm a results-driven professional with a proven track record of meeting and exceeding sales targets, adept at handling enquiries with precision and care. I have excellent interpersonal skills and expertise in lead generation, supported by proficiency in CRM software such as Hubspot and FUB. I love to provide a first class customer service experience allowing my clients to feel valued, well informed and positive!
Overview
17
17
years of professional experience
Work history
Sales Executive
Top Villas
Canterbury, Kent
06.2020 - Current
- Respond to all calls, emails, online chats, and enquiries in a professional and timely manner.
- Log and manage all leads into the CRM system.
- Proactively identify and generate new leads to drive sales.
- Guide clients through the entire booking process, ensuring they select the ideal property for their stay.
- Process payments efficiently and accurately.
- Upsell additional travel services, such as travel insurance, to enhance the client experience.
- Communicate with and support third-party travel agents worldwide in managing their client enquiries.
- Foster and maintain strong relationships with property managers and homeowners to ensure smooth operations.
Sales Executive and Property Manager
Happy Holiday Homes
06.2008 - 02.2020
- Managed a portfolio of rental properties in Italy and Switzerland, ensuring smooth operations and high customer satisfaction.
- Acted as a point of contact for homeowners, addressing enquiries related to rental income, property maintenance, taxes, and more.
- Coordinated concierge services and curated entertainment for clients, ensuring a bespoke experience.
- Met with international clients and guests, providing detailed information on available services and offerings.
- Managed systems related to sales, client interactions, homeowners, agents, and property managers.
- Oversaw all incoming enquiries, assisting clients with their reservations and ensuring prompt responses.
- Developed work schedules for the booking team to optimise productivity and service delivery.
- Served as the primary liaison between the finance department and clients, handling financial queries and transactions.
- Maintained daily communication with platforms such as Booking.com, Airbnb, HomeAway, and Holiday Lettings to manage listings and bookings.
Education
GCSE - English, Maths, Science
Charles Dickens School
Broadstairs, KentBachelor of Science - Property Agency and Surveying
Royal Agricultural University
Cirencester, GloucestershireA-Levels - Sociology, Business Studies
Clarendon House Grammar School
Ramsgate, KentSkills
- Meeting and exceeding sales targets
- Handling enquiries quickly and carefully
- Excellent interpersonal skills
- Experienced in CRM software Hubspot and FUB)
- Lead generation
- Administrative experience
Hobbies and Interests
- Travelling
- Cooking
- Hiking and camping
- Italian language
- Art and culture
- Volunteering at Scouting events
- Gardening
- Lover of dogs!
- Dogs for therapy (I volunteered for 3 years at a local nursing home and provided my dogs as therapy animals.
Timeline
Sales Executive
Top Villas
06.2020 - Current
Sales Executive and Property Manager
Happy Holiday Homes
06.2008 - 02.2020
GCSE - English, Maths, Science
Charles Dickens School
Bachelor of Science - Property Agency and Surveying
Royal Agricultural University
A-Levels - Sociology, Business Studies
Clarendon House Grammar School