Lydia Buckeridge
Marlow,Buckinghamshire
Summary
Reliable professional with focus on logistics and supply chain management. Demonstrates clear communication, problem-solving abilities, and a positive attitude. Adept at building strong relationships and skilled at negotiation. Proficient in troubleshooting, data entry, and project planning and management. Committed to continuous learning and adaptable to new challenges.
Overview
11
11
years of professional experience
1
1
Certification
Work history
IT Procurement and Logistics Specialist
InterSystems
2024.04 - Current
- To manage the purchasing process throughout the EMEA region, ensuring that appropriate level of stock are maintained in each country as required.
- To review supplier arrangements to improve cost effectiveness and to find new suppliers.
- To manage software licenses, maintenance and support contracts.
- To manage, record and update asset lists within ServiceNow.
- To advise and contribute to asset lifecycle management processes and workflows in conjunction with the global team.
- To manage any non-technical projects as required.
- Management of equipment relocation as part of office moves.
- Overseeing destruction of unwanted technical equipment and media in an ISO-compliant manner.
- Identify opportunities in supplier relationships and licensing arrangements to improve management and financials of their products, either local, regional, or global level.
- To work closely with the other regions of Technical Services to ensure that our logistics processes are consistent and coordinated globally.
- Co-operate with the technical support staff outside the EMEA region and contribute to providing a coherent support strategy worldwide.
IT Coordinator and Application Support
Veolia Water Technologies
2019.09 - 2024.04
- Supporting the entire team with general administration duties.
- Acting as the main internal point of contact for the department.
- Allocating, coordinating and escalating tickets efficiently and effectively ensuring SLA's are achieved.
- Resolving issues through remote assistance or desk-side visits for peripheral hardware and application/system support issues for all users.
- Liaising with external IT support to resolve issues as required.
- Purchasing and allocation of any IT Procurement (Hardware and Software) required.
- Maintaining and updating the asset registers for all devices
- Application Support including all business systems (ServiceMax, Skywater, Concur and Latis)
- Coordinating the on-boarding and off-boarding process.
- Providing IT and systems training and support to new and existing employees.
- Continuous involvement and providing support in ongoing projects including implementation of new systems.
- Computer configuration and enrollment
- Attending regular internal meetings to discuss the division's performance enabling me to have well rounded knowledge of the business.
Customer Support Executive
Veolia Water Technologies
2018.02 - 2019.08
- Supporting the commercial team for a leading and well established water treatment company.
- Part of a close customer support team taking incoming calls from suppliers, customers and account managers providing prices, quotes and processing orders.
- Set up of new customer accounts liaising with accounts payable with regards to credit checks.
- Working closely with the QA team managing customer returns.
- Liaising with Veolia transport to ensure deliveries are on time and in full.
Customer Support Executive
TTI Industries
2017.08 - 2018.02
- Part of a large UK customer support team for the fastest growing world leader in power tools, processing customer orders and queries on a day to day basis.
- Supporting a large network of external account managers in a fast paced environment.
- Liaising with third party warehousing facilities to ensure urgent orders leave on time and in full.
- Working closely with supply chain on product inbound lead times, managing out of stocks, back orders and liaising back to the customer & account managers accordingly.
Progressions Team
Gordon's Property Lawyers
2015.10 - 2017.08
- Part of a small team working for a sizable local property lawyers.
- Working daily on Visulfiles software updating and training staff on how to navigate the system.
- Following through mortgage offers to completion.
- End to end case management, chasing numerous parties within the chain.
- Team leader cover organising the team and responsibilities for the day.
Education
A-Levels -
Queen Anne's School
GCSEs -
Sir William Borlase Grammar School
Skills
- Clear Communication
- Problem Solving
- Building Strong Relationships
- Positive Attitude
- Good Listener
- Adaptable
- Desire To Learn
- Application Support
- JD Edwards
- Data Entry
- ServiceNow
- Troubleshooting
- Active Directory
- Project Planning and Management
- Workday
- Global logistics awareness
- Skilled at negotiation
Certification
- ITIL Foundation Level in IT Service Management
- Train the Trainer
- Netexplo Digital Transformation Facilitator
Timeline
IT Procurement and Logistics Specialist
InterSystems
2024.04 - Current
IT Coordinator and Application Support
Veolia Water Technologies
2019.09 - 2024.04
Customer Support Executive
Veolia Water Technologies
2018.02 - 2019.08
Customer Support Executive
TTI Industries
2017.08 - 2018.02
Progressions Team
Gordon's Property Lawyers
2015.10 - 2017.08
A-Levels -
Queen Anne's School
GCSEs -
Sir William Borlase Grammar School