Ma. Angelica Lyka Gajo
Taytay,Philippines
Summary
Detail-oriented Content Moderator dedicated to maintaining a safe online community. Monitors user interactions and enforces content policies, ensuring compliance with regulations. Collaborates with teams to enhance digital safety protocols and improves user engagement through proactive moderation. Customer-focused professional with strengths in problem-solving and communication. Manages customer inquiries and resolves issues efficiently, ensuring high satisfaction rates. Facilitates appointment scheduling and provides accurate product information to enhance service delivery.
Overview
8
8
years of professional experience
Work History
Content Moderation
TaskUs
Antipolo, Rizal
07.2024 - Current
- Monitored online community interactions, removing content that violated platform policies.
- Adapted to changes in content policies, ensuring compliance with updated regulations.
- Reviewed user reports of harmful or offensive content, taking timely action as needed.
- Managed high volumes of content under tight deadlines, prioritizing tasks by severity.
- Participated in training sessions to improve knowledge of digital safety protocols.
- Maintained current understanding of events and cultural trends to guide moderation decisions.
Customer Service Representative
Quantrics
Taytay, Rizal
03.2023 - 07.2024
- Entered customer orders into system to ensure accurate processing.
- Scheduled appointments for customers to facilitate timely service.
- Assisted customers with product inquiries, feedback, and complaint resolution.
- Managed inbound customer service calls, efficiently resolving queries to maintain satisfaction.
- Oversaw account inquiries, providing accurate information to address service complaints.
- Ensured exceptional customer service by proactively addressing needs and requirements.
Customer Service Representative
Concentrix
Mandaluyong, Metro Manila
05.2018 - 08.2018
- Managed inbound customer service calls, resolving queries and complaints efficiently.
- Addressed customer service inquiries quickly to enhance satisfaction.
- Handled phone calls to answer questions and redirect as needed.
- Assisted customers with product-related questions and feedback, ensuring clarity.
Education
BS - Biology Major in Medical Biology
Far Eastern University
Sampaloc, Manila01.2021
BS - Computer Engineering
Far Eastern University Technological Institute
Sampaloc, Manila01.2020
SHS - STEM Major in Robotics Engineering
Far Eastern University
Sampaloc, Manila01.2019
Skills
- Policy compliance
- User engagement
- Digital safety
- Data entry
- Customer support
- Appointment scheduling
- Problem solving
- Time management
- User-Generated content moderation
- Content moderation
- Conflict resolution
- Quality assurance
- Team collaboration
- Multitasking
- Active listening
Timeline
Content Moderation
TaskUs
07.2024 - Current
Customer Service Representative
Quantrics
03.2023 - 07.2024
Customer Service Representative
Concentrix
05.2018 - 08.2018
BS - Biology Major in Medical Biology
Far Eastern University
BS - Computer Engineering
Far Eastern University Technological Institute
SHS - STEM Major in Robotics Engineering
Far Eastern University