Luxiha Kirupakaran
Lee,London
Summary
A highly motivated and detail-oriented Applied Finance undergraduate with hands-on experience in payments product operations, business analysis, and product lifecycle support. Strong track record in collaborating with cross-functional teams, gathering user requirements, and supporting the successful rollout of strategic financial products. Passionate about improving client experiences through innovative digital payment solutions. Seeking to grow in a dynamic and product-focused environment within the payments space.
Overview
4
4
years of professional experience
12
12
years of post-secondary education
Work History
Payment Operations Business Analyst – Intake and Delivery
J.P. Morgan
07.2024 - 05.2025
- Functional Ownership: Acted as functional area owner for Embedded Payments functions as stated below, influencing strategy and workflows.
- Payment Flows: Designed and documented end-to-end payment journeys for new features, including FX Payouts (CAD, CNY), aligning with client needs and operational feasibility.
- Notifications: Evaluated client and operational impacts of new releases. Raised additional requirements and integrated service teams to support improved customer experiences.
- Monitoring & Alerting: Led transaction monitoring setup using the BAM tool. Defined thresholds, initiated operational response plans, and documented escalation procedures.
- Currently supporting delivery of FX Payouts, External Payments, and Pay-to-Card (P2C), collaborating with cross-functional teams to ensure successful future releases.
Payment Operations Business Analyst – Business Activity Monitoring (BAM)
J.P. Morgan
09.2021 - 07.2024
- Managed onboarding of internal teams onto the BAM platform, aligning monitoring functionality with business needs.
- Led requirement gathering and converted findings into technical documentation for development teams.
- Coordinated and validated UAT efforts, ensuring functionality met user expectations.
- Delivered pre-launch enablement, including threshold configuration and training on operational workflows.
- Investigated production issues, performing root cause analysis and preparing data for technical diagnosis.
Education
A Levels - Economics, Maths, Religious Studies
Townley Grammar School
Bexleyheath, Kent 01.2014 - 06.2021
BSc - Applied Finance
University of Exeter
01.2021 - 12.2025
Skills
- Excel
- PowerPoint
- Tableau (Basic)
- Alteryx (Introductory)
- JIRA
- Confluence
- Product lifecycle understanding
- Stakeholder engagement
- Requirement gathering
- Data analysis
- Operational process improvement
- Client experience enhancement
Accomplishments
- UK Intermediate Maths Challenge Silver (2020)
- National Citizen Service (2019)
- Isshinryu Karate Black Belt I (2016)
- Swimming Rookie Lifeguard Gold 3 (2015)
- Grade 4 Piano ABRSM (Merit)
- Kumon Mathematics Level I Award (2012)
Timeline
Payment Operations Business Analyst – Intake and Delivery
J.P. Morgan
07.2024 - 05.2025
Payment Operations Business Analyst – Business Activity Monitoring (BAM)
J.P. Morgan
09.2021 - 07.2024
BSc - Applied Finance
University of Exeter
01.2021 - 12.2025
A Levels - Economics, Maths, Religious Studies
Townley Grammar School
01.2014 - 06.2021
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