LUWAM WONDWOSSEN
London,Greenwich
Summary
Detail-oriented and dependable Laboratory Technician / Lab Assistant with hospital laboratory experience and a strong background in patient- and client-facing roles. Experienced in specimen handling, infection control, equipment maintenance, confidentiality, and adherence to protocols. Brings excellent communication skills, accuracy, and professionalism gained from both clinical and high-pressure service environments. Seeking an NHS Laboratory Technician / Lab Assistant / Phlebotomy role to support safe and effective diagnostic services.
Overview
17
17
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work history
Concierge
Rendall & Rittner
London, Greenwich
05.2021 - Current
- Manage high volumes of telephone and face-to-face enquiries, handling bookings, cancellations, and amendments accurately.
- Welcome residents and visitors professionally, providing clear guidance and support.
- Liaise with internal teams to ensure smooth daily operations and accurate information sharing.
- Respond calmly and effectively to emergency situations, following established safety procedures.
- Maintain strict confidentiality and compliance with data protection requirements.
Receptionist
The Dorchester
London, Hyde park corner
03.2012 - 10.2019
- Managed front desk operations, ensuring seamless check-in and check-out processes for guests.
- Provided exceptional customer service, addressing inquiries and resolving issues to enhance guest satisfaction.
- Coordinated communication between departments, facilitating efficient information flow and guest requests.
- Maintained accurate records of bookings and reservations, contributing to streamlined operational procedures.
Laboratory assistant
Tikur Anbessa (Black Lion) Specialized Hospital –
Addis Ababa
04.2009 - 03.2011
- Conducted routine laboratory tests and analyses to support accurate diagnostics.
- Assisted in the preparation and maintenance of laboratory equipment and supplies.
- Ensured compliance with safety protocols and standard operating procedures during lab activities.
- Collaborated with healthcare professionals to streamline sample processing and reporting.
- Maintained detailed records of laboratory results and equipment usage for quality assurance.
Education
Bachelor of Science - Mental Health
University of Central Lancashire
London 01.2024 - 08.2026
Skills
- Laboratory sample handling, labelling & processing
- Infection prevention & control
- Health & safety / COSHH awareness
- Phlebotomy (trained)
- Equipment handling & SOP compliance
- Accurate record-keeping & documentation
- GDPR & patient confidentiality
- Attention to detail & quality assurance
- Teamwork & communication
- Ability to work calmly under pressure
Certification
- Health, Safety & Infection Control
- Laboratory Sample Handling & Specimen Management
- Data Protection & Confidentiality (GDPR)
- Basic Laboratory Skills
- Phlebotomy Training
- Equipment Use & Standard Operating Procedures (SOPs)
- First Aid
- Mental Health Awareness
References
References available upon request.
Timeline
Bachelor of Science - Mental Health
University of Central Lancashire
01.2024 - 08.2026
Concierge
Rendall & Rittner
05.2021 - Current
Receptionist
The Dorchester
03.2012 - 10.2019
Laboratory assistant
Tikur Anbessa (Black Lion) Specialized Hospital –
04.2009 - 03.2011