Lushanna Goulbourne
London
Summary
Enthusiastic Psychology undergraduate with experience supporting individuals in educational and community settings. Skilled in communication, teamwork, and problem-solving, with a strong interest in understanding human behaviour. Seeking internship opportunities to develop professional skills in preparation for a future career in Clinical Psychology.
Overview
3
3
years of professional experience
Work History
Hospitality Team Member
Splendid Recruitment
12.2025 - Current
- Available at short notice and flexible with shifts, including evenings and weekends.
- Trained in front-of-house, event, and bartending roles.
- Ready to work in fast-paced environments including bars, restaurants, and events.
Freelance Makeup Artist & Content Creator
The Lush Touch (Self-employed)
03.2024 - Current
- Built strong client relationships through consultation and understanding of individual preferences.
- Supported clients in feeling confident and self-assured for important life events.
- Managed independent business operations, demonstrating initiative and responsibility.
- Created engaging digital content, showing an understanding of social influence and audience engagement.
Festive Colleague (temporary role)
Tesco Extra
12.2025 - 12.2025
- Worked efficiently under time pressure, while maintaining attention to detail.
- Assisted customers experiencing frustration or urgency, using clear communication and empathy.
- Maintained high standards of accuracy and responsibility.
Sales Assistant
JD Sports
09.2023 - 08.2024
- Achieved daily sales and KPI targets through active customer engagement.
- Built rapport with diverse customers through active listening, and effective communication.
- Worked in high-pressure environments while maintaining professionalism and problem-solving ability.
- Collaborated within a team to achieve shared goals.
- Replenished stock efficiently and reported inventory levels to managers
- Managed tills, processed payments, and maintained accurate cash handling.
Summer Camp Assistant (Temporary role)
Young People Matter
06.2023 - 08.2023
- Facilitated structured play activities to support children’s emotional regulation, and social development.
- Maintained safeguarding awareness, and ensured a safe, supportive environment.
- Supported children with additional needs, promoting inclusive engagement and behavioural support strategies.
Education
Bachelor of Science - Psychology
University of Surrey
Guildford, SRY01-2028
A-Levels - Biology, Psychology, Sociology
Harris Clapham Sixth Form
London01-2024
GCSEs -
La Retraite Roman Catholic Girls' School
London01-2022
Skills
- Time management
- Collaborative teamwork and group facilitation
- Conflict resolution
- Active listening
- Emotional intelligence
- Behavioural awareness
- Safeguarding awareness
- Teamwork in support settings
Languages
English
First Language
Spanish
Intermediate
B1
Relevant Experience
Nightline Volunteer Listener
University of Surrey - 2026
- Maintain professional boundaries and adhere to safeguarding principles.
- Apply active listening techniques to individuals experiencing emotional distress.
- Provide confidential, non-judgemental listening support to students.
- Signpost callers to appropriate support services when necessary.
Student Survey Project Lead
- Designed and implemented a student feedback survey to evaluate satisfaction and improve communication between students and staff.
- Analysed responses and contributed to improvements in student representation.
Peer Mentor (Buddy Programme)
La Retraite RC Girls' School | Year 8-11
- Offered ongoing support to a younger student as part of a school mentoring initiative.
- Supported social adjustment and promoted confidence and wellbeing.
- Developed empathy, responsibility and effective communication skills.
Fundraiser - Kenya Volunteering Project
- Organised and led bake sales to raise funds supporting school and housing construction projects.
- Developed budgeting, planning, and community engagement skills.
Event Planning - School and Community Events
- Coordinated logistics, budgeting and promotion of school and community fundraising events.
- Demonstrated teamwork, organisation and leadership skills.
Interests
- Creating portrait art and painting
- Former gymnast with structured training experience
- Reading and personal development
- Music and creative expression
- Roller skating
Timeline
Hospitality Team Member
Splendid Recruitment
12.2025 - Current
Festive Colleague (temporary role)
Tesco Extra
12.2025 - 12.2025
Freelance Makeup Artist & Content Creator
The Lush Touch (Self-employed)
03.2024 - Current
Sales Assistant
JD Sports
09.2023 - 08.2024
Summer Camp Assistant (Temporary role)
Young People Matter
06.2023 - 08.2023
Bachelor of Science - Psychology
University of Surrey
A-Levels - Biology, Psychology, Sociology
Harris Clapham Sixth Form
GCSEs -
La Retraite Roman Catholic Girls' School