Luqman Warsama
Birmingham,England
Summary
Experienced Administrative and Customer Service Support Specialist with over four years of proven success in delivering high-quality support across fast-paced environments. Brings strong organisational skills, professionalism, and adaptability to a wide range of responsibilities. Currently seeking a new opportunity within a dynamic, office-based setting to contribute to operational efficiency, take on increased responsibilities, and build a long-term career within administration and client services.
Overview
3
3
years of professional experience
6
6
years of post-secondary education
Work history
Freelance Vehicle Sales & Support Coordinator
self employed
Birmingham, west midlands
2025.04 - 2025.07
- Handled 10-15 customer inquiries daily, providing timely and accurate information to ensure satisfaction and build trust.
- Achieved 100% success in maximizing profit margins through strategic negotiation and efficient budgeting for vehicle purchases and repairs.
- Managed all vehicle documentation, including V5 logbooks, ensuring submission and processing within a strict 14-day deadline.
- Conducted market research on platforms like Auto Trader and Gumtree to source fuel-efficient, insurance-friendly vehicles popular with first-time drivers.
- Performed light repairs (doors, mirrors, bumpers) to reduce costs and improve resale value.
- Maintained detailed digital records for inventory, transactions, and client communications, supporting seamless sales coordination and data entry.
Charity Event Volunteer
charity organisation
Birmingham, west midlands
2025.05 - 2025.05
- Welcomed attendees, distributed information and donation forms, supported public engagement, and prioritised accessibility for disabled guests.
- Ensured safe crowd flow, answered queries, and assisted with venue clean-up and event coordination tasks.
Customer Service & Food Preparation Assistant
coco deluxe
Birmingham, west midlands
2025.01 - 2025.03
- Took customer orders using the Kitchen Display System and processed payments by cash or card, issuing receipts.
- Provided clear wait time estimates and offered personalised recommendations based on customer preferences.
- Asked dine-in or takeaway preference and organised seating to maximise space and comfort.
- Prepared and decorated food items precisely, handling up to 30-40 orders per night in a fast-paced environment.
- Multitasked effectively to manage multiple orders during busy periods without sacrificing quality.
- Packed takeaway orders with cutlery, napkins, and receipts, ensuring accuracy and customer satisfaction.
- Cleaned and sanitised equipment, surfaces, dining areas, and floors during closing to maintain hygiene standards.
- Recorded customer feedback and preferences to improve service and support team communication.
Event Support Staff
reading festival
Reading, West Berkshire
2024.08 - 2024.08
- Verified wristbands and controlled access at multiple entry points for large crowds, ensuring security and compliance with event policies.
- Maintained venue cleanliness by managing waste disposal and bin replacement, collaborating with team members to support smooth event operations.
Sales Assistant
JD Sports
Birmingham, west midlands
2023.09 - 2024.04
- Prepared store displays, checked pricing, and restocked merchandise before opening hours.
- Greeted customers warmly, asked questions to identify needs, and provided product recommendations.
- Assisted customers with shoe fittings and checked stock availability, sourcing alternatives when needed.
- Processed payments, packed purchases, and issued receipts while maintaining excellent service.
- Maintained organisation and presentation of the sales floor throughout the day.
- Supported stockroom duties and communicated with team to ensure smooth store operations.
Data Analyst Trainee
Stocks and Commodities Training
2022.09 - 2023.06
- Company Overview: Data Analysis
- Learning how to analyse a market and trade it when it most profitable.
- Looking at fundamental and technical analysis to predict the market your trading is to standard.
- Being able to analysis graphs, news reports and bar charts to explore what the best options are available.
- Looking at numbers, to be able to provide information and addressed concerns in a professional manner.
- Data Analysis
Events Coordinator
Amoore's Restaurant
Birmingham, west midlands
2022.09 - 2023.01
- Managed client bookings and enquiries, scheduled viewings, and processed deposits and payments.
- Coordinated with caterers and suppliers, providing headcounts and event details.
- Maintained regular communication with clients via email and phone updates.
- Prepared and decorated event spaces, including seating, décor, and stage setup.
- Supervised events by managing parking, guest seating, and food and drink distribution.
- Oversaw event close-down, including security and coordination with night staff.
Education
IT Level 3 - undefined
Sandwell College
Birmingham, England 2022.01 - 2023.01
5 GCSE's - level 5-7, including English & Maths
North Birmingham Academy
Birmingham, England 2017.01 - 2022.01
Skills
- Customer Service
Efficient support in retail, events, and hospitality; resolved enquiries and issues - Admin & Coordination
Managed bookings, records, and schedules; supported events and teams - Communication
Clear, professional in-person and digital communication; built client trust - Data Entry
Accurate input of sales, event, and vehicle records; processed DVLA forms
- Time Management
Handled multiple tasks independently during busy shifts - Operations & Events
Supported logistics, stock checks, and venue procedures - Technical Skills
Proficient in MS Office, booking systems, KDS, and online tools - Problem Solving
Resolved issues quickly; took initiative in fast-paced settings
Custom
References on Request
Timeline
Charity Event Volunteer
charity organisation
2025.05 - 2025.05
Freelance Vehicle Sales & Support Coordinator
self employed
2025.04 - 2025.07
Customer Service & Food Preparation Assistant
coco deluxe
2025.01 - 2025.03
Event Support Staff
reading festival
2024.08 - 2024.08
Sales Assistant
JD Sports
2023.09 - 2024.04
Events Coordinator
Amoore's Restaurant
2022.09 - 2023.01
Data Analyst Trainee
Stocks and Commodities Training
2022.09 - 2023.06
IT Level 3 - undefined
Sandwell College
2022.01 - 2023.01
5 GCSE's - level 5-7, including English & Maths
North Birmingham Academy
2017.01 - 2022.01