Luqman Warsama
Birmingham,England
Summary
Experienced Administrative and Customer Service Support Specialist with over four years of proven success in delivering high-quality support across fast-paced environments. Brings strong organisational skills, professionalism, and adaptability to a wide range of responsibilities. Currently seeking a new opportunity within a dynamic, office-based setting to contribute to operational efficiency, take on increased responsibilities, and build a long-term career within administration and client services.
Overview
3
3
years of professional experience
6
6
years of post-secondary education
Work history
Freelance Vehicle Sales & Support Coordinator
self employed
Birmingham, west midlands
04.2025 - 07.2025
- Handled 10-15 customer inquiries daily, providing timely and accurate information to ensure satisfaction and build trust.
- Achieved 100% success in maximizing profit margins through strategic negotiation and efficient budgeting for vehicle purchases and repairs.
- Managed all vehicle documentation, including V5 logbooks, ensuring submission and processing within a strict 14-day deadline.
- Conducted market research on platforms like Auto Trader and Gumtree to source fuel-efficient, insurance-friendly vehicles popular with first-time drivers.
- Performed light repairs (doors, mirrors, bumpers) to reduce costs and improve resale value.
- Maintained detailed digital records for inventory, transactions, and client communications, supporting seamless sales coordination and data entry.
Charity Event Volunteer
charity organisation
Birmingham, west midlands
05.2025 - 05.2025
- Welcomed attendees, distributed information and donation forms, supported public engagement, and prioritised accessibility for disabled guests.
- Ensured safe crowd flow, answered queries, and assisted with venue clean-up and event coordination tasks.
Customer Service & Food Preparation Assistant
coco deluxe
Birmingham, west midlands
01.2025 - 03.2025
- Took customer orders using the Kitchen Display System and processed payments by cash or card, issuing receipts.
- Provided clear wait time estimates and offered personalised recommendations based on customer preferences.
- Asked dine-in or takeaway preference and organised seating to maximise space and comfort.
- Prepared and decorated food items precisely, handling up to 30-40 orders per night in a fast-paced environment.
- Multitasked effectively to manage multiple orders during busy periods without sacrificing quality.
- Packed takeaway orders with cutlery, napkins, and receipts, ensuring accuracy and customer satisfaction.
- Cleaned and sanitised equipment, surfaces, dining areas, and floors during closing to maintain hygiene standards.
- Recorded customer feedback and preferences to improve service and support team communication.
Event Support Staff
reading festival
Reading, West Berkshire
08.2024 - 08.2024
- Verified wristbands and controlled access at multiple entry points for large crowds, ensuring security and compliance with event policies.
- Maintained venue cleanliness by managing waste disposal and bin replacement, collaborating with team members to support smooth event operations.
Sales Assistant
JD Sports
Birmingham, west midlands
09.2023 - 04.2024
- Prepared store displays, checked pricing, and restocked merchandise before opening hours.
- Greeted customers warmly, asked questions to identify needs, and provided product recommendations.
- Assisted customers with shoe fittings and checked stock availability, sourcing alternatives when needed.
- Processed payments, packed purchases, and issued receipts while maintaining excellent service.
- Maintained organisation and presentation of the sales floor throughout the day.
- Supported stockroom duties and communicated with team to ensure smooth store operations.
Data Analyst Trainee
Stocks and Commodities Training
09.2022 - 06.2023
- Company Overview: Data Analysis
- Learning how to analyse a market and trade it when it most profitable.
- Looking at fundamental and technical analysis to predict the market your trading is to standard.
- Being able to analysis graphs, news reports and bar charts to explore what the best options are available.
- Looking at numbers, to be able to provide information and addressed concerns in a professional manner.
- Data Analysis
Events Coordinator
Amoore's Restaurant
Birmingham, west midlands
09.2022 - 01.2023
- Managed client bookings and enquiries, scheduled viewings, and processed deposits and payments.
- Coordinated with caterers and suppliers, providing headcounts and event details.
- Maintained regular communication with clients via email and phone updates.
- Prepared and decorated event spaces, including seating, décor, and stage setup.
- Supervised events by managing parking, guest seating, and food and drink distribution.
- Oversaw event close-down, including security and coordination with night staff.
Education
IT Level 3 - undefined
Sandwell College
Birmingham, England 01.2022 - 01.2023
5 GCSE's - level 5-7, including English & Maths
North Birmingham Academy
Birmingham, England 01.2017 - 01.2022
Skills
- Customer Service
Efficient support in retail, events, and hospitality; resolved enquiries and issues - Admin & Coordination
Managed bookings, records, and schedules; supported events and teams - Communication
Clear, professional in-person and digital communication; built client trust - Data Entry
Accurate input of sales, event, and vehicle records; processed DVLA forms
- Time Management
Handled multiple tasks independently during busy shifts - Operations & Events
Supported logistics, stock checks, and venue procedures - Technical Skills
Proficient in MS Office, booking systems, KDS, and online tools - Problem Solving
Resolved issues quickly; took initiative in fast-paced settings
Custom
References on Request
Timeline
Charity Event Volunteer
charity organisation
05.2025 - 05.2025
Freelance Vehicle Sales & Support Coordinator
self employed
04.2025 - 07.2025
Customer Service & Food Preparation Assistant
coco deluxe
01.2025 - 03.2025
Event Support Staff
reading festival
08.2024 - 08.2024
Sales Assistant
JD Sports
09.2023 - 04.2024
Events Coordinator
Amoore's Restaurant
09.2022 - 01.2023
Data Analyst Trainee
Stocks and Commodities Training
09.2022 - 06.2023
IT Level 3 - undefined
Sandwell College
01.2022 - 01.2023
5 GCSE's - level 5-7, including English & Maths
North Birmingham Academy
01.2017 - 01.2022
Similar Profiles
Brayan Ruiz BarrazaBrayan Ruiz Barraza
Machine Operator/General Laborer at Self EmployedMachine Operator/General Laborer at Self Employed
Aaron WalkerAaron Walker
Freelance Site Engineer at Self employedFreelance Site Engineer at Self employed
Parker BresettParker Bresett
Pet Sitter at Self EmployedPet Sitter at Self Employed
Caroline RabaiottiCaroline Rabaiotti
Interior Project Coordinator at Self EmployedInterior Project Coordinator at Self Employed
Abhishant AbhishantAbhishant Abhishant
Care worker at NDH CARE LTDCare worker at NDH CARE LTD