Luqman Abdisalam
Summary
Identifying innovative approaches and improved solutions both motivate and drive me. Observation, inspiration, and determination are my foundation for success.
I have enhanced my communication abilities and feel comfortable to provide as a major contributor through teamwork and problem-solving. I am a collaborative team player who is always searching for opportunities to impart valuable insights. With these qualities, I am able to facilitate positive change and impacting outcomes.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Telefonica O2
05.2023 - 02.2024
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Updated account information to maintain customer records.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Warehouse Forklift Operator
DHL
01.2022 - 12.2022
- Built pallets and loads for partial and mixed pallets, wrapped finished pallets and staged pallets and loads into truck when ready for shipment.
- Turned in paperwork outlining orders for inspection before loading, marking load tickets for out of stock items, withholding or completing orders as necessary and inspecting trucks before departure.
- Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
- Removed debris and waste materials from machinery to reduce possibility of clogs and malfunctions.
Test And Trace
NHS
03.2020 - 10.2021
- Investigated and identified confirmed and suspected coronavirus cases, also documenting potentially affected contacts.
- Communicated with documented COVID-19 patients and other exposed persons via phone call, text, e-mail and other platforms.
- Performed record keeping by logging client information within secure contact-tracing software.
- Notified and interviewed individuals to ascertain novel coronavirus exposure level.
- Provided educational and informational resources regarding isolation policies and quarantine measures.
Christmas Casual Assistant
Jaguar Landrover
12.2019 - 01.2020
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Greeted, welcomed and offered immediate assistance to store customers.
- Delivered outstanding service to customers to help locate items and access backorder options for hot products.
Security Officer
Showsec
07.2019 - 09.2019
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Oversaw daily monitoring and patrolled buildings, grounds and work sites.
- Inspected suspicious activities and monitored premises for criminal acts and rule infractions.
- Regulated vehicle and pedestrian traffic onto building grounds.
Christmas Casual Assistant
Amazon
12.2018 - 01.2019
- Placed incoming inventory in optimal storage locations to promote continued accuracy and easy retrieval.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Operated RF scanners to track merchandise and verify contents of containers.
Receptionist
Human Relief Foundation
07.2018 - 09.2018
- Answered central telephone system and directed calls accordingly.
- Confirmed appointments, communicated with clients and updated client records.
- Screened visitors and issued badges to maintain safety and security.
Education
Bachelor of Science - Computing And Digital Marketing
Birmingham City University
Birmingham 09.2020 - 2022.06
Level 3 - Computer Science
South And City College
Birmingham 09.2019 - 2020.07
Skills
Customer service skills
undefinedTimeline
Customer Service Representative
Telefonica O2
05.2023 - 02.2024
Warehouse Forklift Operator
DHL
01.2022 - 12.2022
Bachelor of Science - Computing And Digital Marketing
Birmingham City University
09.2020 - 2022.06
Test And Trace
NHS
03.2020 - 10.2021
Christmas Casual Assistant
Jaguar Landrover
12.2019 - 01.2020
Level 3 - Computer Science
South And City College
09.2019 - 2020.07
Security Officer
Showsec
07.2019 - 09.2019
Christmas Casual Assistant
Amazon
12.2018 - 01.2019
Receptionist
Human Relief Foundation
07.2018 - 09.2018
Similar Profiles
Iryna BerezniakovaIryna Berezniakova
SAP Operations Manager at Telefonica O2 GermanySAP Operations Manager at Telefonica O2 Germany
Diana WoolcockDiana Woolcock
Senior Accountant at Telefonica O2Senior Accountant at Telefonica O2
Rohit MenezesRohit Menezes
Customer Service Chat Representative at Capita, O2 Telefonica UK DepartmentCustomer Service Chat Representative at Capita, O2 Telefonica UK Department
Kyra FieldsKyra Fields
Customer Service Representative/Outbound Customer Service Representative at Rooms To GoCustomer Service Representative/Outbound Customer Service Representative at Rooms To Go
Tarah ParhamTarah Parham
Customer Service Representative/Retention Customer Service Representative at AT&TCustomer Service Representative/Retention Customer Service Representative at AT&T