Luqmaan Issa
Leicester,Leicestershire
Summary
Driven and results-oriented professional with strong leadership skills and strategic planning capabilities. Experienced in operational management and team development, consistently driving business growth and process efficiency. Proven track record of earning multiple promotions into roles with increasing responsibility. Eager to leverage these strengths in a dynamic management position. Guided by the mission: “Think like a guest, act like an owner.” Currently seeking a new and challenging career opportunity.
Overview
10
10
years of professional experience
Work history
Operations manager
Delta hotels Marriott
Milton Keynes
2026.04 - Current
- Supported and observed large-scale hotel events and day-to-day hospitality operations.
- Developed strong customer service, communication, and teamwork skills in fast-paced environment.
- Gained experience working across different hotel departments during busy operational periods.
- Learned Marriott service standards and professional hospitality procedures.
- Demonstrated adaptability, professionalism, and willingness to learn under pressure.
- Assisted in maintaining smooth guest experiences during high-volume events and functions.
- Position ending due to operational changes following hotel’s unexpected sale.
Cluster general manager
Ibis budget Leicester, Leicester & Ibis budget Derby
Leicester
2025.04 - 2026.05
- Directed financial management activities for sustainable profitability.
- Negotiated advantageous contracts with suppliers for cost savings. 10% savings in food costs.
- Managed crisis situations effectively, minimising negative impacts on business.
- Developing and implementing growth strategies.
- Led hotel renovations whilst ensuring minimal disruption to operations. 30% cost saving by implementing solar panels with ROI of 4 years.
- Implemented new technologies to streamline workflows and processes.
- Coordinating event bookings and preparing meeting spaces.
- Ensuring catering and refreshment services are delivered on time for events.
- Greeting clients and ensuring smooth event execution.
- Implemented new technologies to streamline workflows and processes.
- Supervised daily restaurant and bar operations, ensuring smooth and efficient service for approximately 20 covers per night.
- Coordinated with kitchen and bar teams to maintain food quality, timing, and presentation standards.
- Creating and meeting budget targets.
- Facilitated staff development programme for improved employee performance.
- Developed strategic business plans, enhancing corporate vision and objectives.
- Managing projects to improve hotels RPS, financial results and operations efficiency (Ideas for revenue management system; EV charging points; solar panels and full refurbishment of front and back house of hotels; new door lock contactless system).
General Manager
Ibis budget Derby
Derby
2021.08 - 2025.04
- Overseeing and managing hotels financial performance.
- Managing projects above to sustain operational cost and increase revenue on the top line by 10%.
- Identified new business opportunities, leading to market expansion.
- Implemented rigorous financial controls, improving overall profitability.
Cluster Senior Team Leader
Ibis budget Leicester & Ibis Budget Derby
Leicester
2021.01 - 2021.08
- Carrying out regular inspections and organising necessary maintenance, ensuring compliance with health and safety.
- Implementing and reviewing standard operations.
- Procedures to continuously improve the business.
- Identified areas of improvement through regular performance reviews.
- Demonstrated strong leadership skills in guiding team.
Team Leader
Ibis budget Leicester, Interstate Hotels Europe - Leicester
Leicester
2020.08 - 2021.01
- Responsible for staff to work efficiently and stay motivated to deliver consistently high levels of guest service.
- Monitoring and placing orders to ensure hotel has correct level of stock in line with forecasted business levels.
Food & Beverage Experience
The Bistro, Self-Directed (Ibis bUdget Leicester)
2024.09 - 2025.09
- Managed all aspects of self-run pop-up restaurant, averaging 25 covers per night, delivering high-quality service and customer satisfaction.
- Oversaw front- and back-of-house operations, from food prep to service and closing procedures.
- Optimised staffing and shift planning to ensure smooth operations while reducing labour costs.
- Developed and maintained efficient inventory and procurement system, minimising waste and improving cost control.
- Created seasonal menus using locally sourced ingredients, balancing creativity with operational feasibility.
- Adapted to changing environments and customer demand in temporary dining setting.
Customer Care
The Range
2016.09 - 2017.04
- Customer care was highly respected value that I learnt to develop, trained in all departments, till trained and dealt with complex transactions.
Education
O-levels -
Crown hills
Leicester, EnglandBusiness and Management – Level 4 -
Leicester College
Skills
- Applications:
- FOLS, Opera Cloud, Resa
- Web, Data Web
- Ideas for Revenue Management
- N2Pricing for Revenue Management
- Microsoft Office
- Word
- Excel
- PowerPoint
- STR
- Lighthouse
- Fourth, Eps (for payroll)
- Bright HR
- Shield Safety
- Flow
Accomplishments
- Accor Top Rated Budget Hotel
- Accor Best Guest Experience Hotels 2025
- Accor Best RPS Score 2025
- Accor Best Guest Experience Hotels 2024
- Accor Best RPS Score 2024
- Accor Best CSR Initiative
LANGUAGES
English (Native)
Gujarati (Intermediate)
HOBBIES AND INTERESTS
Football, Gym, Music
REFERENCES
References available upon request.
Timeline
Operations manager
Delta hotels Marriott
2026.04 - Current
Cluster general manager
Ibis budget Leicester, Leicester & Ibis budget Derby
2025.04 - 2026.05
Food & Beverage Experience
The Bistro, Self-Directed (Ibis bUdget Leicester)
2024.09 - 2025.09
General Manager
Ibis budget Derby
2021.08 - 2025.04
Cluster Senior Team Leader
Ibis budget Leicester & Ibis Budget Derby
2021.01 - 2021.08
Team Leader
Ibis budget Leicester, Interstate Hotels Europe - Leicester
2020.08 - 2021.01
Customer Care
The Range
2016.09 - 2017.04
O-levels -
Crown hills
Business and Management – Level 4 -
Leicester College