Lungelo Mohlabase Buthelezi

Handled booking reservations via phone, email, and in-person with high accuracy and attention to detail.

• Managed salon appointment scheduling using both telephone and online booking systems efficiently.
• Processed transactions accurately, handling cash, credit card, and voucher payments.
• Collaborated with management to refine customer service strategies and improve overall client satisfaction.
• Handled customer complaints with empathy and professionalism, finding satisfactory resolutions.
• Trained new reception staff, sharing best practices and company policies to maintain service standards.
• Handled database updates and digital file management aligned with data security and integrity requirements.