Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lunga Maqubela

Restaurant Manager
Broxbourne

Summary

I am a conscientious and loyal individual excited for a new challenge in a restaurant or private home. A driven professional known for exceptional leadership and communication skills, combined with passion for customer service. Dedicated and hardworking with internal desire to deliver excellence and drive growth in sales. A tactical team builder with strong background in training and team development. Along with an extensive skill set I have an excellent eye for detail.

Overview

29
29
years of professional experience

Work History

Catering manager

Joylicious
09.2021 - 12.2024
  • Designed catering packages to increase sales and customer experience.
  • Established strong relationships with vendors to ensure competitive pricing.
  • Fostered a collaborative work environment amongst staff members contributing to better productivity.
  • Managed all aspects of kitchen operations, ensuring smooth workflow.
  • Enhanced team efficiency with consistent training programmes.
  • Implemented effective waste management strategies, reducing overall costs.
  • Upsold catering packages with reasonable prices to acquire more customers.
  • Upheld hygiene and safety regulations through regular checks and audits.
  • Devised marketing strategies that increased brand visibility in the market segment.
  • Resolved complaints calmly and professionally to achieve positive customer outcomes.
  • Prepared rotas to achieve stable coverage while minimising payroll costs.
  • Maintained outstanding hygiene levels for optimised customer safety and continued regulatory compliance.

Rehabilitation assistant

St Andrews Healthcare
07.2012 - 08.2021
  • Offered emotional support to patients and families, easing their anxiety during treatment periods.
  • Liaised with multidisciplinary teams to maintain care continuity across departments and services.
  • Safeguarded patients appropriately to maintain welfare and wellbeing throughout care programmes.
  • Recorded patient updates and advised senior staff on progress towards rehabilitation plans.
  • Assisted patients in achieving aspirations through focused, attentive rehabilitation support.
  • Used patient feedback to improve support services, increasing positive rehabilitation outcomes.
  • Coordinated with multidisciplinary teams to provide comprehensive care to patients.
  • Delivered person-centred care plans to achieve positive outcomes for rehabilitation patients.
  • Maintained a safe environment for both staff and patients by adhering to health and safety protocols.
  • Consulted with multidisciplinary team of professionals to optimise treatment plans for complex cases.
  • Attended regular training and supervision workshops for improved service user support.
  • Provided mental health support to service users, as well as signposting community resources and local charities

Restaurant manager

Pizza Express Restaurants
04.2002 - 07.2012
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Innovated promotional strategies, raised brand awareness in local community.
  • Ensured compliance to health and safety regulations for safe dining environment.
  • Tracked key performance indicators on a weekly basis; identified areas needing improvement.
  • Trained new team members, enhanced service quality.
  • Effectively managed payroll and HR processes, including paperwork completion for new hires and terminations.
  • Conducted regular meetings with staff; communicated updates and received feedback.
  • Strategically reviewed and planned restaurant staffing levels based on evolving service demands.
  • Cultivated a positive work environment by fostering team spirit amongst staff.
  • Protected brand image by ensuring interior restaurant presentation was exceptionally maintained.
  • Monitored and maintained stock levels for maximised efficiency and minimised waste.
  • Led by example in providing customers with attentive, professional restaurant service.
  • Completed accurate end-of-day financial routines for cash and card transactions.
  • Prepared rotas to achieve stable coverage while minimising payroll costs.
  • Recruited and trained high-performing team members to deliver faultless customer care.
  • Resolved complaints calmly and professionally to achieve positive customer outcomes.

Waitress

Papa Cino’s
01.1999 - 04.2002
  • Provided top-notch service to customers, improved overall dining experience.
  • Collaborated with kitchen staff to ensure order accuracy.
  • Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
  • Managed table settings for enhanced dining experience.
  • Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
  • Met special dietary requests with careful preparation and presentation of dishes.
  • Handled cash transactions accurately, ensured balanced till at end of shift.
  • Maintained clean and organised dining area for customer comfort.
  • Advised customers on wine and beverage pairings with selected food items.
  • Listened to guest complaints and worked with kitchen staff or management to promptly resolve issues.
  • Memorised complete menu and offered guests knowledgeable suggestions.
  • Increased order value by upselling sides, drinks and desserts.

Customer service executive

Norwich Union Direct
02.1996 - 01.1999
  • Provided professional and helpful support to new and existing clients.
  • Responded to customer queries and provided excellent customer service.
  • Handled high volume calls whilst maintaining professionalism and composure.
  • Developed strong product knowledge, customers appreciated the extra information.
  • Resolved complaints with proactive problem-solving and analysis.
  • Kept up-to-date with company policies, ensuring correct information was given at all times.
  • Updated account information after customer calls for well-maintained data accuracy.

Education

Personal stylist

London College of fashion
London
01/2010 - 03/2010

Certificate of Higher Education - Catering and hospitality

Booth Lane College
Northampton
09/1993 - 07/1995

GCSEs -

Trinity Upper School
Northampton, Northamptonshire
09/1990 - 07/1993

Skills

Health and Safety Compliance

P and L accountability

Staff training

Cost control expertise

Rotas and scheduling

Food hygiene regulations

Recruitment

Health, safety and environment (HSE) compliance

Staff management

Menu planning

Marketing and advertising

Payroll and scheduling

Staff scheduling

Sales performance monitoring

Labour and food cost control

Staff training and development

Quality control and line checking

Sales techniques

Dynamic, friendly hostess

Crisis management capabilities

Supply ordering

COSHH

Handling inspections successfully

Business development

Forecasting and planning

Cost-controls

People Management

Hospitality business management

Microsoft Word

Working with multi-disciplinary teams

Cognitive Behavioural Therapy

Mental illness insight

Aggressive behaviour management

Mindfulness techniques

Critical-thinking

Time-management

Multi-agency working

Post-Traumatic stress disorder treatment

Self-Harm prevention

De-escalation practises

Risk Management

Suicide Prevention training

De-escalation techniques

Trauma-informed care

Clinical records management

Rehabilitation programme implementation

Motivational encouragement

Mental health crisis intervention

Addiction treatment knowledge

Behavioural observation

Mental health treatment planning

Timeline

Catering manager

Joylicious
09.2021 - 12.2024

Rehabilitation assistant

St Andrews Healthcare
07.2012 - 08.2021

Restaurant manager

Pizza Express Restaurants
04.2002 - 07.2012

Waitress

Papa Cino’s
01.1999 - 04.2002

Customer service executive

Norwich Union Direct
02.1996 - 01.1999

Personal stylist

London College of fashion
01/2010 - 03/2010

Certificate of Higher Education - Catering and hospitality

Booth Lane College
09/1993 - 07/1995

GCSEs -

Trinity Upper School
09/1990 - 07/1993

Similar Profiles

CREATE PROFILE
Lunga Maqubela Restaurant Manager