Luna Abategiovanni
London,Italia
Summary
Dynamic student and worker keen on hospitality focused on delivering the highest standards customer service. The type of person who thinks critically with can-do attitude for successful restaurant operations. An eager and enthusiastic hospitality worker with great patience and willpower.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
Work history
Esperienza PCTO (ex alternanza)
Leonardo Da Vinci-Nitti - Language Highschool
Potenza
2020.09 - 2021.06
- Support worker
Food and beverage assistant
Hilton Hotels
London
2023.05 - 2024.05
- Demonstrated exceptional customer service by promptly attending to diner's needs.
- Resolved customer complaints efficiently, fostering positive relations and repeat business.
Apprentice cicerone
FAI - Fondo Ambiente Italiano
Potenza
2021.10 - 2021.10
- Cicerone for the Antonio Masini Villa
Apprentice cicerone
FAI - Fondo Ambiente Italiano
Potenza
2021.09 - 2021.09
- Cicerone for the Roman Villa of Potenza, IT
Apprentice Cicerone
FAI - Fondo Ambiente Italiano
Potenza
2021.05 - 2021.05
- Cicerone for the Palace of Basilicata region
Apprentice cicerone
FAI - Fondo Ambiente Italiano
Potenza
2021.03 - 2021.03
- Cicerone for the Roman Villa of Potenza
Supporto Manager in Family Business
Raffaele Abategiovanni Calzature
Potenza
2019.01 - 2021.01
- Controlled inventory management systems, preventing stock shortages.
- Improved customer service by implementing new procedures and protocols.
Education
ICDL Certification - Computer Literacy
Leonardo Da Vinci-Nitti - Language Highschool
Potenza 2021.05 - 2021.05
Diploma of Higher Education - Languages
Leonardo Da Vinci-Nitti - Language Highschool
2017.09 - 2022.07
Language Certification -
Cambridge English Language Assessment
2021.12 - 2021.12
Language Certification -
Cambridge English Language Assessment
2019.07 - 2019.07
Language Certification -
Cambridge English Language Assessment
2018.07 - 2018.07
Certificate of participation -
Leonardo Da Vinci-Nitti - Language Highschool
2019.04 - 2019.04
Skills
- Thanks to the family business, I was able to develop skills in problem resolution, order management, and strong communication and understanding of the needs of the clients
- Thanks to the ICDL classes, I learnt how to use the Office package in 2021
- The several cicerone experiences have helped me understand how to organise teamwork and to practise multilingual communication Speaking publicly has boosted my confidence and awareness of the types of services I can provide to the public
- I have design skills; in fact, during my academic career, I participated in Webinars organised by IED, IULM, and the University of Westminster, where I had the opportunity to expand my knowledge of visual arts and graphic design
- During my career path at the Hilton Hotel, I had the opportunity to learn how to ensure client satisfaction by providing high-quality service and responding to guest demands in a timely and professional manner I learnt how to manage several orders and prioritise duties, particularly during busy hours Communicating with kitchen and waitstaff, special event coordination, food and beverage handling, and quality control are just some of the skills acquired at the Hilton Hotel
- Studying Marketing Communications enables me to understand the type of communication I have to use with each customer Indeed, the key words distinguishing me are patience, comprehension, and self-control
Languages
Italian
Native
French
Fluent
German
Elementary
English
Fluent
Custom
True
Personal Information
- Date of birth: 04/28/03
- Nationality: Italian
Timeline
Food and beverage assistant
Hilton Hotels
2023.05 - 2024.05
Language Certification -
Cambridge English Language Assessment
2021.12 - 2021.12
Apprentice cicerone
FAI - Fondo Ambiente Italiano
2021.10 - 2021.10
Apprentice cicerone
FAI - Fondo Ambiente Italiano
2021.09 - 2021.09
Apprentice Cicerone
FAI - Fondo Ambiente Italiano
2021.05 - 2021.05
ICDL Certification - Computer Literacy
Leonardo Da Vinci-Nitti - Language Highschool
2021.05 - 2021.05
Apprentice cicerone
FAI - Fondo Ambiente Italiano
2021.03 - 2021.03
Esperienza PCTO (ex alternanza)
Leonardo Da Vinci-Nitti - Language Highschool
2020.09 - 2021.06
Language Certification -
Cambridge English Language Assessment
2019.07 - 2019.07
Certificate of participation -
Leonardo Da Vinci-Nitti - Language Highschool
2019.04 - 2019.04
Supporto Manager in Family Business
Raffaele Abategiovanni Calzature
2019.01 - 2021.01
Language Certification -
Cambridge English Language Assessment
2018.07 - 2018.07
Diploma of Higher Education - Languages
Leonardo Da Vinci-Nitti - Language Highschool
2017.09 - 2022.07