Luna Abategiovanni
London,Italia
Summary
Dynamic student and worker keen on hospitality focused on delivering the highest standards customer service. The type of person who thinks critically with can-do attitude for successful restaurant operations. An eager and enthusiastic hospitality worker with great patience and willpower.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
Work history
Esperienza PCTO (ex alternanza)
Leonardo Da Vinci-Nitti - Language Highschool
Potenza
09.2020 - 06.2021
- Support worker
Food and beverage assistant
Hilton Hotels
London
05.2023 - 05.2024
- Demonstrated exceptional customer service by promptly attending to diner's needs.
- Resolved customer complaints efficiently, fostering positive relations and repeat business.
Apprentice cicerone
FAI - Fondo Ambiente Italiano
Potenza
10.2021 - 10.2021
- Cicerone for the Antonio Masini Villa
Apprentice cicerone
FAI - Fondo Ambiente Italiano
Potenza
09.2021 - 09.2021
- Cicerone for the Roman Villa of Potenza, IT
Apprentice Cicerone
FAI - Fondo Ambiente Italiano
Potenza
05.2021 - 05.2021
- Cicerone for the Palace of Basilicata region
Apprentice cicerone
FAI - Fondo Ambiente Italiano
Potenza
03.2021 - 03.2021
- Cicerone for the Roman Villa of Potenza
Supporto Manager in Family Business
Raffaele Abategiovanni Calzature
Potenza
01.2019 - 01.2021
- Controlled inventory management systems, preventing stock shortages.
- Improved customer service by implementing new procedures and protocols.
Education
ICDL Certification - Computer Literacy
Leonardo Da Vinci-Nitti - Language Highschool
Potenza 05.2021 - 05.2021
Diploma of Higher Education - Languages
Leonardo Da Vinci-Nitti - Language Highschool
09.2017 - 07.2022
Language Certification -
Cambridge English Language Assessment
12.2021 - 12.2021
Language Certification -
Cambridge English Language Assessment
07.2019 - 07.2019
Language Certification -
Cambridge English Language Assessment
07.2018 - 07.2018
Certificate of participation -
Leonardo Da Vinci-Nitti - Language Highschool
04.2019 - 04.2019
Skills
- Thanks to the family business, I was able to develop skills in problem resolution, order management, and strong communication and understanding of the needs of the clients
- Thanks to the ICDL classes, I learnt how to use the Office package in 2021
- The several cicerone experiences have helped me understand how to organise teamwork and to practise multilingual communication Speaking publicly has boosted my confidence and awareness of the types of services I can provide to the public
- I have design skills; in fact, during my academic career, I participated in Webinars organised by IED, IULM, and the University of Westminster, where I had the opportunity to expand my knowledge of visual arts and graphic design
- During my career path at the Hilton Hotel, I had the opportunity to learn how to ensure client satisfaction by providing high-quality service and responding to guest demands in a timely and professional manner I learnt how to manage several orders and prioritise duties, particularly during busy hours Communicating with kitchen and waitstaff, special event coordination, food and beverage handling, and quality control are just some of the skills acquired at the Hilton Hotel
- Studying Marketing Communications enables me to understand the type of communication I have to use with each customer Indeed, the key words distinguishing me are patience, comprehension, and self-control
Languages
Italian
Native
French
Fluent
German
Elementary
English
Fluent
Custom
True
Personal Information
- Date of birth: 04/28/03
- Nationality: Italian
Timeline
Food and beverage assistant
Hilton Hotels
05.2023 - 05.2024
Language Certification -
Cambridge English Language Assessment
12.2021 - 12.2021
Apprentice cicerone
FAI - Fondo Ambiente Italiano
10.2021 - 10.2021
Apprentice cicerone
FAI - Fondo Ambiente Italiano
09.2021 - 09.2021
Apprentice Cicerone
FAI - Fondo Ambiente Italiano
05.2021 - 05.2021
ICDL Certification - Computer Literacy
Leonardo Da Vinci-Nitti - Language Highschool
05.2021 - 05.2021
Apprentice cicerone
FAI - Fondo Ambiente Italiano
03.2021 - 03.2021
Esperienza PCTO (ex alternanza)
Leonardo Da Vinci-Nitti - Language Highschool
09.2020 - 06.2021
Language Certification -
Cambridge English Language Assessment
07.2019 - 07.2019
Certificate of participation -
Leonardo Da Vinci-Nitti - Language Highschool
04.2019 - 04.2019
Supporto Manager in Family Business
Raffaele Abategiovanni Calzature
01.2019 - 01.2021
Language Certification -
Cambridge English Language Assessment
07.2018 - 07.2018
Diploma of Higher Education - Languages
Leonardo Da Vinci-Nitti - Language Highschool
09.2017 - 07.2022
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