Luminita Moglan
soham,Ely
Summary
Experienced hospitality professional with a strong background in food hygiene, staff training and development, and effective communication. Demonstrates resilience under pressure and excels in dining room preparation, inventory management, and stock control. Adept at building customer relationships and ensuring compliance with alcohol regulations. Committed to motivating staff and managing hospitality business operations efficiently.
Overview
15
15
years of professional experience
2
2
years of post-secondary education
Work History
Restaurant manager
St Paul's Hotel
London , Hammersmith and Fulham
04.2019 - 01.2025
- Completed accurate end-of-day financial routines for cash and card transactions.
- Managed daily operations for smooth restaurant functioning.
- Allocated resources to properly staff shifts and maintain adequate service levels across all restaurant areas.
- Cultivated a positive work environment by fostering team spirit amongst staff.
- Resolved complaints calmly and professionally to achieve positive customer outcomes.
- Recognised and formally acknowledged outstanding staff performance, boosting team morale and productivity.
- Improved Front-of-House (FOH) staff productivity by elevating greeting and seating processes.
- Prepared rotas to achieve stable coverage while minimising payroll costs.
- Established safe and secure dining environment with strong sanitation standards.
- Led by example in providing customers with attentive, professional restaurant service.
Restaurant supervisor
St Paul's Hotel
London , Hammersmith and Fulham
04.2015 - 04.2019
- Improved customer satisfaction by promptly addressing and resolving complaints.
- Handled difficult customer situations calmly, retaining their loyalty and repeat business.
- Ensured smooth operation by effectively managing all front of house staff.
- Conducted health, safety and sanitation process evaluations, immediately identifying and remedying violations.
- Recruited and trained new employees, offering ongoing support and guidance to maintain first-class customer service.
- Collaborated with chefs to plan and implement fresh, innovative menus, driving restaurant footfall and sales.
Waitress
St Paul's Hotel
London , Hammersmith and Fulham
09.2014 - 04.2015
- Delivered exceptional service by greeting and serving customers in timely, friendly manner.
- Improved customer satisfaction by providing efficient and friendly service.
- Ensured compliance with health regulations through effective cleaning practices in the dining area.
- Listened to guest complaints and worked with kitchen staff or management to promptly resolve issues.
- Arranged tables and set up linens and silverware in preparation for guests.
- Ensured smooth restaurant operation by effectively managing reservations system.
- Greeted and escorted guests to tables.
- Helped bar staff prepare garnishes and mix cocktails during busy bar periods.
Hotel cleaner
Alhambra
London , Kings Cross
08.2009 - 06.2014
- Maintained clean, safe environments for guests and staff, strictly following infection control policies.
- Removed used towels and bedding, replaced with new and reset spaces to professional standards.
- Restocked, cleaned and sanitised bathroom spaces for optimum appearance and functionality.
- Kept floors clean with regular sweeping, vacuuming and mopping.
- Adhered to health and safety regulations to maintain safe environment for customers.
- Cleaned surfaces to preserve professional standards and minimise infection risks.
Education
NVQ Level 3 - Travel and Tourism
UKCBC
London 01.2017 - 02.2019
NVQ Level 2 - Business and Management
Spiru Haret
Romania /2006 - /2009
Skills
- Food Hygiene
- Resilience under pressure
- Staff training and development
- Effective communication
- Dining room preparation
- Inventory management
- Hospitality business management
- Alcohol regulations compliance
- Staff motivation
- Stock control
- Building customer relationships
Languages
English
Advanced
Spanish
Elementary
Romanian
Native
References
References available upon request.
Timeline
Restaurant manager
St Paul's Hotel
04.2019 - 01.2025
NVQ Level 3 - Travel and Tourism
UKCBC
01.2017 - 02.2019
Restaurant supervisor
St Paul's Hotel
04.2015 - 04.2019
Waitress
St Paul's Hotel
09.2014 - 04.2015
Hotel cleaner
Alhambra
08.2009 - 06.2014
NVQ Level 2 - Business and Management
Spiru Haret
/2006 - /2009
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