Lulu La
London, UK
Summary
A highly ambitious individual who is adaptable, reliable and punctual. After years dedicated to customer service in the hospitality sector, eager to further develop skills at an innovative organisation that aligns more with my interest within the food industry.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
Work history
Assistant Manager
Pelton Pub
04.2020 - 06.2025
- Daily use of IT to keep track of customer details, bookings and stock
- Assisting visiting musicians, while also making sure we complying with regulations
- Ensuring front-of-house is fully staffed, particularly during peak hours
- Creating a welcoming environment and building rapport with customers
- Ensuring consistent, high quality food and beverages
- Dealing with customer feedback and providing adequate solutions to customer complaints
Assistant Manager
The White Swan Pub
10.2018 - 03.2020
- Organised and managed public events and/or private functions
- Weekly stock ordering
- Conflict resolution
Education
Diploma of Higher Education - Successfully achieved a SQA Level 3 & 4 in Jewellery Design and Manufacturing.
British Academy of Jewellery
London 09.2020 - 06.2022
Bachelor of Arts - Magazine Journalism & Publishing
University of the Arts
London 10.2017 - 07.2020
A-Levels - Achieved 4 A-Levels in: Media Studies, Fine Art, Graphic Design and Sociology (A-C)
Thomas Tallis 6th Form College
London 09.2014 - 07.2016
Skills
- Good understanding of MS Office and computer skills (MS applications including Excel, PowerPoint and Word)
- Strong command of verbal and written English
- Customer service, teamwork and communication
- Excellent IT skills
- Completed courses online: Allison - Introduction to Time Management
- Personal License Holder (Licensing Act 2003)
Timeline
Diploma of Higher Education - Successfully achieved a SQA Level 3 & 4 in Jewellery Design and Manufacturing.
British Academy of Jewellery
09.2020 - 06.2022
Assistant Manager
Pelton Pub
04.2020 - 06.2025
Assistant Manager
The White Swan Pub
10.2018 - 03.2020
Bachelor of Arts - Magazine Journalism & Publishing
University of the Arts
10.2017 - 07.2020
A-Levels - Achieved 4 A-Levels in: Media Studies, Fine Art, Graphic Design and Sociology (A-C)
Thomas Tallis 6th Form College
09.2014 - 07.2016
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