Lulu Kaynes

• Created and maintained a database of clients, keeping them informed of relevant properties and market updates. This was done by cold calling to build market exposure and thinking outside the box buisness development opportunities.
• Developed and maintained strong relationships with property owners, offering personalised bespoke service and advice.
• Conducted property viewings, highlighting key features to prospective buyers.
• Managed property listings on various platforms, ensuring accurate and enticing descriptions and identifying new marketing strategies to invigorate older listings.
• Preparing and creating social media content for Instagram reels and feeds.
• Working with independent business owners across Haywards Heath, Lindfield, and the surrounding towns and villages. By championing independent businesses, with the aim to showcase everything this area has to offer, helping newcomers and visitors discover hidden gems while strengthening the identity and reputation of Haywards Heath and its neighbouring communities as vibrant places to live, work, shop, and visit. A passion project of The Harman Group.

• Property management & letting for various private clients and overseas owners over the years.
• Ensured tenants were aware of and followed all policies and rules.
• Managed property viewings, effectively showcasing properties to potential tenants to meet client needs.
• Coordinated repair and maintenance works, ensuring properties remained in excellent condition and met safety standards.
• Negotiated tenancy agreements between landlords and tenants, securing favourable terms for both parties.
• Inventory and inspection, check in and out.
• Project managed refurbishments working with other property management agents.

• Delivered person-centred care and support with daily living activities, promoting dignity, independence and overall wellbeing.

• Senior Operations Manager with extensive experience overseeing multi-site service delivery across a national estate of 85+ locations.
• Accountable for ensuring continuous, safe and compliant operations across geographically dispersed sites, working closely with estates, facilities and infrastructure teams to maintain high operational standards.
• Led the full recovery and operational rebuild of a national estate following significant disruption, increasing active, fully functioning sites from 51 to 85 within two years. Achieved this through structured stakeholder engagement, performance review, infrastructure improvement and targeted service enhancement — restoring stability, quality assurance and commercial performance.
• Provided end-to-end project leadership for new site launches and refurbishments, coordinating architects, contractors and technical specialists to deliver safe, compliant environments aligned to organisational standards.
• Oversaw infrastructure planning, risk mitigation and operational readiness, ensuring minimal disruption to service continuity.
• Responsible for supplier procurement, contract management and budget oversight, ensuring cost-effective resource allocation and strong governance controls. Managed relationships with multiple service providers and outsourced maintenance teams, ensuring service level agreements were met and quality standards maintained.
• Directed health & safety compliance, risk assessments, site surveys, RAMS documentation and operational policies to safeguard staff, service users and visitors. Implemented proactive risk management processes to prevent disruption and ensure regulatory adherence.
• Led office and operational teams of 25+ employees, overseeing workforce coordination, training, performance support and HR-related matters. Supported mediation processes and fostered a positive, accountable workplace culture focused on service excellence.
• Improved operational efficiency through process redesign, workflow optimisation and performance monitoring — enhancing service delivery standards while reducing bottlenecks and operational risk.

• Provided senior-level operational and executive support within a fast-paced, high-accountability environment, ensuring smooth coordination of leadership activities and organisational priorities, required highlevel of professionalism, cross teamwork problem solving skills and solution ownership.

• Contract Operations & Compliance Manager

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