Luke Fagan

Duties Included:

• Manage maintain relationships with strategic partners.
• Engage and reactivate dormant partners.
• Assess new partnership opportunities in multiple verticals.
• Encourage and supervise any collaborations with partner brands.
• Attend various trade fairs and networking events on behalf of Payoneer.

Key Results

• 18 new partners registered in Q1.
• Current new generated revenue to date - £103,503.68.
• Targeted company formation groups to increase B2B vol, which resulted in 15% uplift of new B2B revenue.
• Consistently achieved 140% above target performance.
• Grew an extensive network of high revenue e-commerce agencies & sellers.

Duties Involved

• Acquiring new customers by researching and qualifying new leads which includes cold out reach, attending events & networking.
• Established relationships with key decision-makers within customer's organization to promote growth and retention.
• Support present at marketing events organized by marketing department, attend relevant events in cross-border e-commerce industry.

Key Results

• Total revenue generated – £334,586.61.
• Increased B2B customer acquisition by 10% within Q2 of year 1.
• Reduce personal portfolio customer churn rate by 20%.
• Increased customer's card volume usage by 30% with targeted cashback campaigns aimed at e-commerce sellers.

Duties Involved:

• Re-engaging a portfolio of historical loan completed, approved but not taken & incomplete registration customers.
• Managing full sales cycle including re-registration, document completion, credit score analysis, loan approval delivery, repayment schedule and interest rate breakdown.
• Collaborated with sales, delivery and service teams to manage seamless client experiences.

Key Achievements:

• Consistently delivered minimum of £850k per month in loan amount taken.
• Record month of £1.5m in total agreed loan amount taken.
• Averaged minimum of 1.2m in approved loans per month across portfolio.

Duties Involved

• Cold calling outreach via email or phone to Identified valuable prospects and set up meetings.
• Researching organizations & individuals online, identifying new leads and potential new markets, pinpointing decision makers within the business.
• Created comparison spreadsheets to evaluate competitors offerings and how we can benefit.

Key Achievements

• Achieved total of 145k loan amount taken in 1st month over 5 approved loans.
• Month record of £550k total amount loans taken and 27 approved loans in one month.

Duties Involved

• Responsible for initial introduction and engagement of every customer who arrives on site
• Full knowledge of finance HP & PCP options, additional facilities and vehicle information.
• Selling additional facilities such as MAP, extended warranty's, paint protection.
• Promoted new and used vehicle sales to exceed dealership volume, gross profit and customer expectations.

Key Achievements

• Achieved a total of 15 car sales in 1st month.
• Averaged 87% conversion of after sales products each month.
• Achieved minimum of 120% of sales target each month.

Duties Involved:

• Qualifying customers asking probing/open questions to determine demands and needs, to match up to stock on hand.
• Up sell additional products and warranties by demonstrating key features and benefits.
• Following up and securing appointments with warm leads from various marketing websites.
• Closed sales by overcoming objections, negotiating price, and completing purchase contracts.

Key Achievements

• 71 Cars sold in one month
• Hit minimum target of 97% each month on additional add-on sales.
• Achieved 75% conversion of cash-buyers to finance packages.

• Qualifying and building relationships with buyers and tenants to gain thorough understanding of their requirements
• Arranging viewing appointments with home owners/Buyers to view properties & advertised client properties through websites, social media, and real estate guides.
• Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.

• Working autonomously as well as within a team, Able to build strong working relationships with clients.
• Driving incremental sales through availability, visibility, activation and price communication in 4 UK's biggest grocery retailers.
• Negotiating with specific stores and presenting sales story's in order to influence availability, visibility and secondary sightings for brands.

• Utilize excellent interpersonal skills, assisting with consumer/client enquiries
• Helped customers locate products and checked store system for merchandise at other sites.
• Accurately processed POS transactions, returns, payment cards, and receipts to customers.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
• Drove store revenue by offering customers accessories and related purchases to complete selections