Luke Walton
Birmingham,West Midlands
Summary
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results. Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Overview
9
9
years of professional experience
8
8
years of post-secondary education
Work History
Housekeeper
NHS University Hospital Birmingham
Birmingham
03.2023 - 09.2023
- Making sure that nursing staff were fully supplied for the day.
- Cleaned the kitchens and supplying the stock for the staff.
- Finding and locating equipment for Doctors and Nurses.
- Making sure patients had food for their Dietary requirements.
- Helping maintain fridges temperatures.
Ward clerk
NHS UHB
Birmingham
10.2019 - 03.2023
- Supported staff with administrative needs for photocopying, faxing and filing.
- Maintained strict confidentiality, displaying courtesy and discretion when dealing with patients and relatives.
- Arranged filing systems for easy use and retrieval by personnel.
- Responded promptly to phone and email inquiries.
- Handled incoming calls for staff, answering questions, directing calls and documenting messages.
- Answered in person, online and telephone queries, directing complex requests to appropriate staff member or department.
Health records clerk
NHS UHB
Birmingham
01.2019 - 10.2019
- · Pulling and Filing the files in the correct order.
- · Scanning the files out and then sending them to who requested the files.
- · Dealing with queries on the phone and requests from the ward.
Delivery/Sales Consultant
Next
Birmingham
10.2017 - 10.2017
- Listened to customer problems, objections and concerns, offering tailored solutions.
- · Sorting the stock for what needs to go on the shop floor and in the stockroom.
- · Helping the customers locate the items that they were looking for.
- · Put out stock onto the shop floor and making sure that the stock is in the right place
Estates and Facilities Apprenticeship
Birmingham and Solihull Mental Health Trust
Birmingham
01.2015 - 03.2016
- Adapted to new situations and learned new skills quickly.
- Worked productively with team members to achieve common goals.
- Showed initiative and willingness to take on new challenges.
- Gained experience with catering while working in the catering department.
- · Housekeeping and Domestics duties.
- · Four weeks of training on reception.
- · Learnt about Capital, Waste Management, Small works and variation, also understanding of the management of departments.
- · Completed moves and helped deliver stock around the site with other porters
Checkout operator
Asda
Birmingham
06.2014 - 08.2014
- Engaged in pleasant chit chat for friendly and personalised service.
- Kept checkouts areas and general store clean and orderly.
- Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
- Reduced customer wait times through optimised checkout processes.
- Checked customer ID when selling age-restricted items, following store policy.
- Processed cash, cheque, credit and debit payments accurately and efficiently, minimising till discrepancies.
Education
Business Studies Level 1 - Business
01.2019 - 01.2019
NVQ Level 1 - English
01.2015 - 01.2016
NVQ Level 1 - Mathematics
01.2015 - 01.2016
Certificate of Higher Education - Estates and Facilities Apprenticeship
01.2015 - 03.2016
NVQ Level 2 - Mathematics
01.2014 - 01.2014
NVQ Level 1 - IT Essentials
01.2014 - 01.2014
GCSEs - School
09.2004 - 05.2009
- GCSE Business Studies-C
- ICT-C
- BTEC Sport-B
Skills
- Customer Service
- Exceptional communicator
- Strong IT skills
- Restocking skills
- Cash handling
- Team collaboration skills
Affiliations
- Gardening
- Streaming and Social Media
- Football
- Exercise
Accomplishments
I have raised over more than £1000 for different charities through streaming.
References
References available upon request.
Timeline
Housekeeper - NHS University Hospital Birmingham
03.2023 - 09.2023
Ward clerk - NHS UHB
10.2019 - 03.2023
Health records clerk - NHS UHB
01.2019 - 10.2019
Matthew Boulton College of Further and Higher Education - Business Studies Level 1, Business
01.2019 - 01.2019
Delivery/Sales Consultant - Next
10.2017 - 10.2017
Estates and Facilities Apprenticeship - Birmingham and Solihull Mental Health Trust
01.2015 - 03.2016
Birmingham and Solihull Mental Health Trust - NVQ Level 1, English
01.2015 - 01.2016
Birmingham Solihull and Mental Health Trust - NVQ Level 1, Mathematics
01.2015 - 01.2016
Birmingham and Solihull Mental Health Trust - Certificate of Higher Education, Estates and Facilities Apprenticeship
01.2015 - 03.2016
Checkout operator - Asda
06.2014 - 08.2014
Pertemps - NVQ Level 2, Mathematics
01.2014 - 01.2014
Pertemps - NVQ Level 1, IT Essentials
01.2014 - 01.2014
Bournville School - GCSEs, School
09.2004 - 05.2009
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