Luke Wallace

• Refilled and rotated items on shelves to maintain well-stocked inventory.
• Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.
• Weighed and labelled products.
• Cleaned grocery shelves, storage area and work areas and kept floors free of spills, water and hazardous debris.
• Offered product samples, answered questions and helped customers find items.
• Monitored temperature of cases, shelves and storage areas and reported failures to the appropriate manager.
• Followed proper standards for product freshness, food safety, weights and measures, refrigeration and sanitation.
• Developed knowledge about products and sales items to answer shoppers' questions.
• Processed credit card transactions, checks, gift cards and coupons.

Handled part-exchange appraisals, using persuasive negotiation skills for mutually beneficial outcomes.

• Provided first-class service from arrival to sale, communicating attentively to continuously meet customer needs.
• Carried out test drives, demonstrating comprehensive vehicle knowledge to provide customers with helpful, thorough insight.
• Demonstrated product usage and features to customers.
• Accepted card, cash and cheque payments in POS register system.
• Carried out active selling from initial customer greeting.
• Totalled bills using maths skills and maintained accurate till count.
• Recorded make, model and exact location of each parked vehicle for easy retrieval.
• Conducted full damage checks to protect company reputation.
• Applied protective and restorative agents to improve vehicle appearance.
• Followed correct and safe procedures for use of cleaning chemicals.
• Operated machine polishing equipment with precision.
• Refitted wheels and roof racks to achieve secure vehicles.
• Collected and delivered customer vehicles for valeting.
• Scrubbed vehicle and wheel trim to remove stubborn scum and residue.
• Carried out scheduled and routine maintenance on small and large vehicles.
• Repaired brakes and changed fluids to deliver safe vehicles.
• Used automated testing methods to carefully diagnose vehicle faults.
• Achieved vehicle functionality and longevity through proactive maintenance.

• Used a computer system to quote and confirm the correct items. I also used this system to book stock to dispatch.
• I had sales and promotional targets to meet on a daily basis. to enhance these targets i would make numerous outbound telephone calls which means i have an excellent telephone manner.
• Used active listening, communication and relationship-building skills to assess customer needs, build rapport and connect with viable solutions.
• Answered requests and concerns with a friendly and knowledgeable service.
• Accepted and processed cash, cheque, card and mobile payments.
• Received and processed product returns.
• Managed efficient cash register operations, including scanning items, processing payments and issuing receipts.
• When needed i covered dispatch which included picking and sorting stock into the correct locations for delivery drivers. I instructed the drivers on which locations and deliveries they would be making
• When needed i covered delivery driving where i had a strict time scale on reaching the customers with their items.

• Warmly greeted customers to establish positive first impressions, enhancing in-store experiences.
• Used active listening and relationship-building techniques to assess customer needs and deliver viable solutions.
• Consistently maximised sales revenue through effective upselling and cross-selling of associated products.
• Delivered outstanding customer experiences through attentive care and faultless service.
• Maximised sales revenue through effective upselling and cross-selling of associated products.
• Converted sales leads and opportunities through exceptional persuasion and negotiation.
• Processed payments promptly and precisely using Point Of Sale (POS) systems, minimising customer waiting times.
• Successfully applied various sales techniques to steadily expand customer bases.
• Retained customers by building rapport and delivering tailored product recommendations.

• Provided exceptional in-store service, promptly resolving complaints to enhance customer satisfaction.
• Greeted customers warmly, establishing positive first impressions and improving in-store experiences.
• Maximised sales opportunities by consistently replenishing stock of popular products.
• Supervised and mentored team members to exceed sales targets regularly.
• Applied active listening and relationship-building techniques to identify customer needs and deliver effective solutions.
• Converted sales leads through persuasive negotiation and tailored recommendations.
• Processed payments accurately using Point Of Sale (POS) systems, minimising customer wait times.
• Monitored accounts for compliance, flagging violations and performing collections of overdue debts.

• Fostered strong relationships with customers, influencing loyalty and retention.
• Collaborated with team to enhance customer service experience.
• Dealt with customer complaints, enhancing satisfaction levels.
• Maintained daily operations, ensuring smooth workflow.
• Partnered with Branch Manager to devise effective operational strategies.
• Contributed towards achieving branch's financial objectives through effective planning and execution.
• Oversaw employee scheduling, improving overall productivity levels.
• Handled high-value accounts, ensuring maximum client satisfaction.
• Provided exceptional in-store service, promptly resolving complaints to enhance customer satisfaction.
• Greeted customers warmly, establishing positive first impressions and improving in-store experiences.
• Maximised sales opportunities by consistently replenishing stock of popular products.
• Supervised and mentored team members to exceed sales targets regularly.
• Applied active listening and relationship-building techniques to identify customer needs and deliver effective solutions.
• Converted sales leads through persuasive negotiation and tailored recommendations.
• Processed payments accurately using Point Of Sale (POS) systems, minimising customer wait times.
• Monitored accounts for compliance, flagging violations and performing collections of overdue debts.