Luke Tootle

Led enterprise reporting delivery for a large-scale organisational transformation, including full reporting separation to support group demerger. Accountable for separating shared data repositories, reporting platforms, and business critical reports while ensuring business continuity, regulatory compliance, and data integrity.

Designed and implemented standalone Consumer business data platforms, reporting processes, and data governance frameworks. Led the migration of reporting infrastructure and datasets from on premise systems to cloud based platforms, improving scalability, resilience, and operational efficiency.

Partnered with the Director of Data & Insights to establish a centralised Consumer data and reporting function. Contributed to enterprise data strategy, reporting governance, operating models, and technology roadmaps aligned to business objectives.

Led the reporting workstream for a major CRM and BSS transformation programme. Managed the migration of reporting and analytics capabilities from Microsoft Fabric to Databricks, including redesign of data processes, data models, semantic layers, and reporting outputs.

Owned and governed a portfolio of approximately 400 self-service reporting products, including Power BI reports, dashboards, and semantic models, delivering trusted management information and executive reporting from complex, multi-source data environments.

Provided strategic input into reporting tooling, data platforms, and ways of working, ensuring scalability, resilience, and alignment with enterprise reporting and analytics standards.

Directly managed a Reporting Transformation Manager and a team of 10 Reporting Engineers, with previous line management responsibility for Data Warehouse Engineers during transition periods.

Led a team of 15 SQL Report Engineers, accountable for ~750 datasets and ~300 SSRS reports across multiple business areas and platforms.

Drove automation, decommission of legacy tooling, and delivered SQL Server & Power BI migrations to improve efficiency, accessibility, and data quality.

Ensured governance, ISO 9001 compliance, GDPR adherence and implemented data retention policies, supporting business-wide decision making.

Partnered with senior stakeholders to manage reporting requirements, prioritised multiple workstreams, and implemented process and cost efficiencies across the department.

Assumed full departmental ownership as part of organisational restructuring, ensuring continuity of reporting operations, service stability, and consistent output quality across the group.

Led the Group Data Shared Services reporting function with end-to-end accountability for approximately 750 datasets and 300 SSRS reports supporting multiple business areas across the group.

Managed and developed a team of 20 SQL Reporting Analysts, overseeing multiple concurrent workstreams and prioritising delivery of business critical and regulatory reporting.

Directed the successful transfer of reporting responsibilities from previous Head Office to new location, maintaining operational efficiency, data quality, and service levels throughout the transition.

Delivered reporting automation initiatives and decommissioned manual and legacy processes, minimising downtime and improving the reliability, timeliness, and consistency of management information.

Partnered with senior business and technology stakeholders to define reporting requirements, manage expectations, and govern delivery of enterprise reporting outputs.

Owned reporting governance and compliance, ensuring adherence to ISO 9001, GDPR, and data retention policies, supporting enterprise risk management, regulatory compliance, and operational excellence.

Oversaw delivery of scheduled and ad-hoc reporting across the Data Shared Services function, managing a team of six Reporting Development Analysts and coordinating multiple reporting initiatives.

Enhanced Contact Centre reporting across Cisco telephony platforms, delivering accurate operational and performance metrics to support business change and service improvement initiatives.

Designed and delivered automated management information solutions and SQL-based ETL processes, specialising in MVNO and CRM data, enabling scalable self-service reporting and improved decision making.

Partnered with business stakeholders to define reporting requirements, provide analytical insight, and support enterprise change programmes impacting multiple business areas.

Specialised in MVNO Data analysis, delivering scheduled and ad-hoc operational reporting.

Designed and delivered automated management information and SQL-based ETL processes, ensuring timely, accurate, and consistent reporting through internal reporting tools.

Acted as operational reporting lead for a major Mobile Network Migration programme, providing insight to support Mobile Retentions and contributing to Telephony, Customer Case Management and Customer Segmentation initiatives.

Translated complex datasets into clear, actionable insights, using data visualisation and structured narrative to articulate performance, outcomes, and success criteria