Luke Thompson
Newquay,Cornwall
Summary
Accomplished professional with expertise in operations oversight and staff management, driving revenue growth through exceptional customer service and team building. Proven track record in employee relations, program administration, and training and development, fostering a collaborative work environment. Adept at networking and collaboration, with strong human resources and time management skills. Committed to leveraging these competencies to enhance organisational success and achieve strategic goals.
Overview
10
10
years of professional experience
2023
2023
years of post-secondary education
Work history
Psychotherapist
MyMeaning Therapy
Newquay
2023.04 - Current
- Maintained confidential client records in accordance with legal requirements.
- Specialised in trauma-focused therapy methods, aiding post-traumatic growth.
- Employed mindfulness techniques for anxiety reduction.
- Advocated on behalf of clients, promoting rights and autonomy.
English teacher
Worwick
Ulsan , South Korea
2022.04 - 2023.10
- Provided guidance and support to struggling students, leading to significant improvements in their grades.
- Maintained accurate records of student progress and attendance, supporting administrative tasks.
- Conducted regular assessments of pupil's work, providing constructive feedback for improvement.
Assistant General Manager/Bartender/Chef
Cgrs.ltd
Liverpool, Merseyside
2018.09 - 2022.03
- Created and implemented innovative business strategies to drive record sales growth.
- Encouraged patrons to engage with each other with successful promotions.
- Assisted customers with complaints and implemented creative resolutions to maintain satisfaction.
- Developed employee strengths to improve engagement and remain competitive.
- Oversaw service quality and obtained customer feedback to improve strategies.
- Addressed customer service issues with detailed and timely responses to escalated complaints.
- Kept operations running smoothly by maintaining adequate supplies to handle peak business hours.
Supervisor
Izakya
Liverpool, Merseyside
2017.05 - 2018.08
- Created culture of continuous improvement, inspiring employees to take action and solve problems.
- Coordinated employee schedules according to availability and assisted with shift coverage.
- Reviewed accounts daily to determine areas in need of improvement and strategies for correcting faults.
- Outlined and updated procedures based on latest industry data.
- Produced weekly reports outlining operational successes and gaps for use of senior management team.
Chef de Rang
The Art School
Liverpool, Merseyside
2016.05 - 2017.06
- Enforced standards for meal service, presentation and quality of food items across kitchen shifts.
- Built guest satisfaction by visiting diners at tables to obtain feedback and provide additional services for great dining experience.
- Increased guest satisfaction scores by training staff and overseeing food preparation and recipe control.
- Reduced waste by improving inventory control and product rotation before expiration dates.
Education
Bachelor of Arts - Counselling and Psychotherapy
Edgehill University
Ormskirk, MerseysideSkills
- Operations oversight
- Staff management
- Revenue growth
- Customer service
- Team building and leadership
- Employee relations
- Program administration
- Employee training and development
- Networking and collaboration
- Human resources
- Time management
LANGUAGES
English, Native
COMMUNITY SERVICE
- WIRED Counselling, Volunteer Counsellor, 2020, Present
- Sunflower Centre Orphanages, Volunteer, Romania, 2016
- St Albans Primary School, Volunteer teacher, 2015, 2016
References
References available upon request.
Timeline
Psychotherapist
MyMeaning Therapy
2023.04 - Current
English teacher
Worwick
2022.04 - 2023.10
Assistant General Manager/Bartender/Chef
Cgrs.ltd
2018.09 - 2022.03
Supervisor
Izakya
2017.05 - 2018.08
Chef de Rang
The Art School
2016.05 - 2017.06
Bachelor of Arts - Counselling and Psychotherapy
Edgehill University