Luke Southam
London
Summary
With extensive experience in leadership, customer service and multitasking roles as a team leader - senior cashier, data entry clerk, and warehouse operative, I bring a unique blend of skills to any customer-focused position. My background includes team management, precise financial handling, exceptional interpersonal skills, and creating welcoming environments. This diverse experience equips me with a versatile skill set and a proactive approach, making me a valuable asset in any professional setting. I am a driven individual who enjoys exceeding targets. I am very self sufficient which means I work well independently but also integrate well within a team. I enjoy working under pressure and always up for a challenge.
Overview
12
12
years of professional experience
Work history
Team Leader
Paddy Power
Hoddesdon
03.2019 - 07.2025
- Oversee daily operations of the betting shop, ensuring smooth functioning.
- Provide leadership and direction to cashier staff, fostering a positive and efficient work environment.
- Opening up and closing the shop proficiently.
- Ensure high levels of customer satisfaction through excellent service and problem resolution.
- Handle complex customer inquiries and disputes, providing solutions in a timely and professional manner.
- Maintain a friendly welcoming atmosphere to enhance customer experience.
- Ensure compliance with company polices, industry regulations and legal requirements.
- Oversee cash management processes, including daily cash balancing, float management and safe handling of large sums of money.
- Handle large transactions and payouts ensuring accuracy and efficiency.
- Prepare and maintain accurate records of financial transactions, sales and customer activity.
- Enforce compliance with responsible gambling practices and promote awareness among customers.
- Process bets, payouts and refunds accurately and efficiently.
- Handle customer accounts, verifying identity, and managing account balances.
- Provide exceptional customer service, building rapport and ensuring repeat business.
- Educate customers on betting options rules, and responsible gambling practices.
- Operate betting terminals, cash registers, and other shop equipment proficiently.
- Ensure timely replenishment of inventory to avoid shortages.
- Maintain organized and tidy workspaces, ensuring a professional shop appearance.
- Liaise with head office, suppliers, and external parties as required.
- Coordinate promotional aconites and special events within the betting shop.
- Ensure clear communication of company policies, promotions, and updates to the team and customers.
- Stay proactive in addressing potential problems before they escalate.
Data centre specialist
Iron Mountain
Hoddesdon, Hertfordshire
01.2016 - 03.2019
- My duties include: Utilising Iron Mountain inbound and outbound procedures to process information from client's orders onto Inventory management Systems utilising handheld scanning equipment.
- Ensuring complete data security and protection at all times whilst in your possession.
- Handling scanners, processing incoming files into their respective boxes, boxing up files as per specific client details.
- Ensuring Client assets are suitably protected in accordance with the client specifications.
- Making sure delicate information is securely wrapped/strapped.
- Highlighting any damaged boxes of documents where appropriate.
- QC checks of documents (i.e NHS, Loans, Pensions etc..).
- Booking in records to appropriate database.
- Preparation of records.
- Validation.
- Checking and running reports in preparation for archiving.
- Ensuring that all assets the site receives are processed accurately and boxes are put away within specified timescales.
- Ensuring I strive to reach all individual and group targets.
- Maintaining a high level of customer service and professionalism at all times.
Warehouse operations
Photo box
London
05.2013 - 01.2016
- Packed all products according to established procedures.
- Raise quality issues with management.
- Created products using different machines.
- Assisting new starters in learning company procedures and standards.
- Dispatching orders ready to send to customers.
- Managed warehouse operations including receiving shipments, unloading materials, stocking shelves and checking orders.
- Communicated with vendors and delivery drivers to facilitate warehouse operations.
- Monitored incoming and outgoing shipments for accuracy.
- Verified and updated inventory levels in company database.
- Reconciled purchase orders against goods received to confirm receipt and report defective products to suppliers.
Skills
- Work Planning
- Cash Handling
- Team Supervision
- Complex Problem-Solving
- Staff Training
- Leadership
- Team motivation
- Office Administration
- Data Entry
- Customer Relationship Management
- Self-Motivated and Disciplined
Timeline
Team Leader
Paddy Power
03.2019 - 07.2025
Data centre specialist
Iron Mountain
01.2016 - 03.2019
Warehouse operations
Photo box
05.2013 - 01.2016
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