Luke Smith
Solihull
Summary
Ambitious and confident individual with the capacity to learn, utilise and challenge new concepts within service delivery. Motivated and committed to collaborate within a team in a punctual, organised and meticulous manner to achieve objectives, daily statistics and drive forward on delivering outstanding customer service. Enjoys working with others to both develop and teach with a pro-active attitude to learning. Additionally, has an outgoing and vibrant personality with strong communication and interpersonal skills. Conscientious individual who uses initiative to increase and drive morale and deliver results. Enthusiastic when faced with a challenge as well as self-motivated with the discipline to work independently.
Overview
11
11
years of professional experience
2023
2023
years of post-secondary education
Work history
Advanced Full Fibre Service Delivery Engineer
Openreach
01.2023 - Current
Full Fibre Service Delivery Engineer
Openreach
04.2022 - 01.2023
Full Fibre Service Delivery Apprentice Engineer
Openreach
11.2020 - 04.2022
Fully Qualified Electrician
Self Employed
02.2020 - 11.2020
Apprentice/Fully Qualified Electrician
LJJ LTD
06.2016 - 02.2020
Apprentice Electrician
EIC LTD
10.2013 - 06.2016
Education
Telecoms Field Operative Standard Apprenticeship -
Electrical Installation Apprenticeship - undefined
City & Guilds Level 2 & 3 Installation - undefined
Skills
- Able to interpret and analyse data to support decision making
- Interpersonal skills - active listening and ability to build rapport and trust with others quickly, and challenge in a constructive way where necessary - customers and other engineers
- Communication and demonstrational skills exhibited through various installation and faulting tasks
- Team Collaboration - undertaken various team projects in professional environments
- Customer service excellence - consistently strive to deliver excellent and extraordinary service
- Organisational skills - responds well to pressure, priorities and manages workload well
- Willingness to learn - fast learner, self-motivated to take ownership of time management to drive success
- Problem solving - solve problems quickly and efficiently, maintaining a polite and professional manner
- Delivering results - takes initiative with a persistence to facilitate goal achievement
- Working in a risk role - my current position is already a 'risk role', being a field engineer I complete risk assessments daily ensuring that the appropriate processes and procedures are implemented where needed
- Auditing experience - currently have the responsibility of self-auditing own work daily using arena by obtaining evidence and evaluating it objectively
- Presentation skills - I have completed several workshop days at Snow Hill during which time I have delivered dual ed workshops to other coworkers demonstrating splicing techniques
Accomplishments
- Keen Gym goer and participating in recreational sports - midweek football
- Attending Aston Villa matches - season ticket holder for 24 years
Timeline
Advanced Full Fibre Service Delivery Engineer
Openreach
01.2023 - Current
Full Fibre Service Delivery Engineer
Openreach
04.2022 - 01.2023
Full Fibre Service Delivery Apprentice Engineer
Openreach
11.2020 - 04.2022
Fully Qualified Electrician
Self Employed
02.2020 - 11.2020
Apprentice/Fully Qualified Electrician
LJJ LTD
06.2016 - 02.2020
Apprentice Electrician
EIC LTD
10.2013 - 06.2016
Electrical Installation Apprenticeship - undefined
City & Guilds Level 2 & 3 Installation - undefined
Telecoms Field Operative Standard Apprenticeship -
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