Summary
Overview
Work History
Education
Skills
Gap In Employment
Timeline
Generic
Luke Sibley 20

Luke Sibley 20

Royal Leamington Spa,Warwickshire

Summary

Diligent and customer focused professional with a robust background in front of house, specialising in roles as Barista and Bartender. Proficient in orchestrating a welcoming environment while delivering exemplary customer service. Recognized for adept multitasking, exceptional communication skills, building strong customer bonds, and impeccable dedication to ensuring optimal customer satisfaction, whilst ensuring that sales reach their maximum, meeting target sales.

Overview

4
4
years of professional experience
2
2
years of post-secondary education

Work History

Cafe Barista and Bartender

Holiday Inn
Kenilworth, Warwickshire
08.2023 - Current
  • Employed product knowledge to recommend beverages based on customer preferences.
  • Solely handle customer service and order fulfillment
  • Built strong relationships with customers, recalling names and regular orders to maintain rapport and loyalty.
  • Trained new team members with positive reinforcement and respectful motivational coaching.


Building Pathologist

CRL Surveys
Kenilworth, Warwickshire
03.2021 - 08.2022
  • Generated comprehensive survey reports outlining findings and possible issues.
  • Gathered, organised and modelled data for reports and presentations.
  • Conducted thorough building inspections to identify structural issues, defects, and potential risks.

Front of house team member

Stratford Park Hotel and Golf Club
Stratford-upon-Avon, Warwickshire
08.2020 - 03.2021
  • Elevated guest experiences by delivering tailored, personalised customer service.
  • Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
  • Worked professionally at wedding receptions making sure to sustain perfect customer service at high profile events.


Education

BTEC Level 3 - Construction & Built Environment

Warwickshire College
Warwickshire
09.2020 - 08.2022

GCSEs -

Myton School
Warwick

Skills

  • Customer service
  • Up-selling
  • Point of sale knowledge
  • Hospitality service expertise
  • Technical Proficiency
  • Attention to Detail
  • Customer Focus
  • Committed to constantly upgrading own professional skill base

Gap In Employment

I spent one year away from home solo travelling around Australia and Asia. 


In that time I spent 8 months in Australia, majority of the time working, and 4 months spent travelling South East Asia. I spent 2 months working on a banana plantation, 1 month on a pineapple farm, and 3 months in the outback working for a sheep sheering company. All work was made increasingly hard being in 30 degrees heat and long hours with little breaks, but a fantastic experience which I loved. The rest of the time was spent seeing the country and having a look at what life on the other side of the world was like.  The best time was travelling Asia, where I experienced new cultures, a completely different way of life, and much better food.





Timeline

Cafe Barista and Bartender

Holiday Inn
08.2023 - Current

Building Pathologist

CRL Surveys
03.2021 - 08.2022

BTEC Level 3 - Construction & Built Environment

Warwickshire College
09.2020 - 08.2022

Front of house team member

Stratford Park Hotel and Golf Club
08.2020 - 03.2021

GCSEs -

Myton School
Luke Sibley 20