Summary
Overview
Work history
Education
Skills
Affiliations
Certification
Timeline
Generic

Luke Shanley

Hawick,Roxburghshire

Summary

Dedicated professional with a strong background in customer service and leadership in diverse environments. Demonstrates exceptional skills in handling difficult customers with a patient and calm nature, complemented by a friendly disposition. Proficient in stock inventory control and effective delegating, ensuring smooth operations and team efficiency. Committed to enhancing customer satisfaction and operational excellence, with a focus on career growth within dynamic service-oriented settings.

Overview

19
19
years of professional experience
1
1
Certification

Work history

Window technician

Roxburghe Home Solutions
Hawick, The Scottish Borders
11.2020 - Current
  • Improved property aesthetics by replacing damaged window glass.
  • Measured accurately for custom-made window installations to ensure perfect fit.
  • Achieved customer satisfaction with professional installation of bespoke window designs.
  • Maintained safety standards, reduced risk of injury during installations.

Dispatch supervisor

Regalead
Hawick, The Scottish Borders
05.2016 - 10.2020
  • Trained new staff members, enhancing team capability.
  • Liaised with warehouse staff for quick order processing and dispatching.
  • Conducted timely deliveries for improved customer satisfaction.
  • Ensured accurate record keeping of dispatched goods, maintaining organisational integrity.

Sales representative

Radio Borders
Scottish Borders
05.2014 - 05.2016
  • Optimised sales presentations using persuasive communication techniques.
  • Conducted market analysis to anticipate future trends and adjust strategies accordingly.
  • Navigated challenging negotiations to secure lucrative contracts.
  • Educated customers about product features and benefits, driving informed purchasing decisions.

Bar supervisor

The Oat Hill
Market Harborough, Leicestershire
05.2012 - 05.2014
  • Adhered to licensing regulations, maintaining the reputation of the establishment.
  • Organised stock inventory to prevent shortages during peak hours.
  • Scheduled shifts for staff members for efficient operation of the bar.
  • Trained staff for improved service quality and professionalism.

Warfare specialist

Royal Navy
Plymouth
02.2007 - 04.2012
  • Conducted regular drills, enhancing team preparedness and efficiency in real-life scenarios.
  • Worked closely with allied forces for effective joint operations.
  • Implemented robust communication systems for seamless coordination during missions.
  • Maintained equipment, ensuring their readiness for immediate deployment.
  • Ensured strict adherence to rules of engagement, maintaining professionalism in all situations.

Education

GCSEs - English, Math, Science, French, Information Technology, Music.

Robert Smyth
Market Harborough

Cellar Managment -

Everards Brewery
Leicester

Skills

  • Handling difficult customers
  • Patient and calm nature
  • Friendly disposition
  • Stock inventory control
  • Customer Service
  • Effective delegating
  • Leadership in diverse environments

Affiliations

  • Computers
  • Football
  • My family

Certification

Full UK driving license

Fork lift trained

First aid trained

Fire Trained

Disaster trained

Timeline

Window technician

Roxburghe Home Solutions
11.2020 - Current

Dispatch supervisor

Regalead
05.2016 - 10.2020

Sales representative

Radio Borders
05.2014 - 05.2016

Bar supervisor

The Oat Hill
05.2012 - 05.2014

Warfare specialist

Royal Navy
02.2007 - 04.2012

GCSEs - English, Math, Science, French, Information Technology, Music.

Robert Smyth

Cellar Managment -

Everards Brewery

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Luke Shanley