Luke Rennie

Responsibilities and achievements include:

• Administering email systems, maintained company documentation, managed payroll and scheduled rotas
• Ensuring legal compliance in health and safety, fire safety and food hygiene
• Certified under personal licensing laws with own personal licence granted
• Solely responsible for ensuring we meet EHO standards in my restaurant, including all legal and critical paperwork is checked, maintained and kept up to date in compliance with Nando's – Add any new checkpoints/areas of note
• Developing and verifying cleaning schedules based on prior EHO reports and visits
• Collaborating with Regional Safety Manager to uphold safety standards
• Mentoring management team on expected standards and practices
• Leading, motivating and developing 14 front-of-house and 20 kitchen staff as a cohesive team
• Overseeing personal development plans and skill enhancement to achieve higher standards
• Managing internal project driving positive change in customer and staff satisfaction
• Spearheading team involvement in River House Charity through donation initiative
• Monthly volunteering at a local soup kitchen, building community connections
• Expertly managing complex scenarios, ensuring positive outcomes for staff and clients
• Progressing rapidly from Trainer to Supervisor, achieving Assistant Manager role
• Promoting a culture of exceptional customer service and brand standards
• Overseeing facility maintenance and allocated needed resources to meet standards
• Assisting in recruitment process to build an effective workforce
• Increasing staff productivity by providing comprehensive training programmes
• Developing strong relationships with suppliers, ensuring timely delivery of products
• Handling customer complaints effectively, restoring trust in our brand
• Creating a positive work environment, resulting in higher employee morale

I am most proud of:

• Supporting 4-5 LGBTQI+ young individuals experiencing homelessness or family estrangement
• Delivering empathetic mentorship by understanding challenges and offering personalised solutions to mentees
• Enhancing mentee self-awareness by facilitating constructive feedback sessions
• Maintaining confidentiality to create safe and supportive space for open dialogue and growth
• Identifying individual learning styles to tailor mentorship approaches accordingly
• Delivering one-on-one sessions to guide mentees through various subjects and challenges.
• Sharing personal experiences and insights to offer valuable lessons learned and demonstrate practical application of knowledge and skills
• Allowing them to speak openly and freely
• Working with Stonewall to help individuals get emergency accommodation when needed
• Celebrating successes and giving them the shoulder and crutch they need

Voluntary Work for River House was something that I wanted to do to help the LGBTQI+ community.

I am most proud of:

• Making meaningful connections with more senior LGBTQI+ members. We share stories, tell jokes and do our bit to ensure the community is looked after
• Experiencing the realisation of how far we've come