Luke Reed
Peterborough,United Kingdom
Summary
Mathematics and Computer Science student with strong problem solving skills seeking a career in software development.
Overview
4
4
years of professional experience
Work history
NHS111 Health Advisor Auditor
Herts Urgent Care
Peterborough, Cambridgeshire
10.2022 - 11.2023
- Reviewed and scored NHS111 calls taken by Health Advisors.
- Delivered individualised feedback to colleagues to foster professional development.
- Identified patterns of issues with call quality to highlight and remedy blind spots in call handler training.
NHS111 Health Advisor Coach
Herts Urgent Care
Peterborough, Cambridgeshire
01.2021 - 11.2023
- Supervised non-clinical call handlers on shift to maintain call quality and colleague wellbeing.
- Supported colleagues who experienced traumatic calls via structured incident debriefings.
- Communicated effectively with clinicians on shift where additional support was needed.
NHS111 Health Advisor
Herts Urgent Care
Peterborough, Cambridgeshire
10.2019 - 11.2023
- Assessed patients accurately and efficiently using NHS Pathways software.
- Remained calm and able to communicate effectively in life or death situations.
- Maintained an exemplary standard of call audit quality throughout.
Education
Bachelor of Science - Mathematics with Statistics
The Open University
Milton Keynes 10.2022 -
CS50x Certificate - Computer Science
edX
06.2025 -
Certificate of Higher Education - Mathematics
University of Nottingham
Nottingham 09.2016 - 07.2019
A-Levels - Mathematics
Bourne Grammar School
Bourne, LincolnshireA-Levels - Further Mathematics
Bourne Grammar School
Bourne, LincolnshireA-Levels - Chemistry
Bourne grammar School
Bourne, LincolnshireSkills
- Problem solving
- Code optimisation
- Conflict resolution
- Communication
- Data analysis
Hobbies and Interests
Online Poker - Throughout 2024 my only income came from playing online poker semi-professionally. This required me to employ strong logical reasoning skills, as well as analyse data gathered over a large sample of hands to gain an edge over the competition. In 2024, I made a profit of 7000$ USD over 400,000 hands of online poker.
Timeline
CS50x Certificate - Computer Science
edX
06.2025 -
NHS111 Health Advisor Auditor
Herts Urgent Care
10.2022 - 11.2023
Bachelor of Science - Mathematics with Statistics
The Open University
10.2022 -
NHS111 Health Advisor Coach
Herts Urgent Care
01.2021 - 11.2023
NHS111 Health Advisor
Herts Urgent Care
10.2019 - 11.2023
Certificate of Higher Education - Mathematics
University of Nottingham
09.2016 - 07.2019
A-Levels - Mathematics
Bourne Grammar School
A-Levels - Further Mathematics
Bourne Grammar School
A-Levels - Chemistry
Bourne grammar School
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