Summary
Overview
Work history
Education
Skills
Hobbies and Interests
Timeline
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Luke Reed

Peterborough,United Kingdom

Summary

Mathematics and Computer Science student with strong problem solving skills seeking a career in software development.

Overview

4
4
years of professional experience

Work history

NHS111 Health Advisor Auditor

Herts Urgent Care
Peterborough, Cambridgeshire
10.2022 - 11.2023
  • Reviewed and scored NHS111 calls taken by Health Advisors.
  • Delivered individualised feedback to colleagues to foster professional development.
  • Identified patterns of issues with call quality to highlight and remedy blind spots in call handler training.

NHS111 Health Advisor Coach

Herts Urgent Care
Peterborough, Cambridgeshire
01.2021 - 11.2023
  • Supervised non-clinical call handlers on shift to maintain call quality and colleague wellbeing.
  • Supported colleagues who experienced traumatic calls via structured incident debriefings.
  • Communicated effectively with clinicians on shift where additional support was needed.

NHS111 Health Advisor

Herts Urgent Care
Peterborough, Cambridgeshire
10.2019 - 11.2023
  • Assessed patients accurately and efficiently using NHS Pathways software.
  • Remained calm and able to communicate effectively in life or death situations.
  • Maintained an exemplary standard of call audit quality throughout.

Education

Bachelor of Science - Mathematics with Statistics

The Open University
Milton Keynes
10.2022 -

CS50x Certificate - Computer Science

edX
06.2025 -

Certificate of Higher Education - Mathematics

University of Nottingham
Nottingham
09.2016 - 07.2019

A-Levels - Mathematics

Bourne Grammar School
Bourne, Lincolnshire

A-Levels - Further Mathematics

Bourne Grammar School
Bourne, Lincolnshire

A-Levels - Chemistry

Bourne grammar School
Bourne, Lincolnshire

Skills

  • Problem solving
  • Code optimisation
  • Conflict resolution
  • Communication
  • Data analysis

Hobbies and Interests

Online Poker - Throughout 2024 my only income came from playing online poker semi-professionally. This required me to employ strong logical reasoning skills, as well as analyse data gathered over a large sample of hands to gain an edge over the competition. In 2024, I made a profit of 7000$ USD over 400,000 hands of online poker.

Timeline

CS50x Certificate - Computer Science

edX
06.2025 -

NHS111 Health Advisor Auditor

Herts Urgent Care
10.2022 - 11.2023

Bachelor of Science - Mathematics with Statistics

The Open University
10.2022 -

NHS111 Health Advisor Coach

Herts Urgent Care
01.2021 - 11.2023

NHS111 Health Advisor

Herts Urgent Care
10.2019 - 11.2023

Certificate of Higher Education - Mathematics

University of Nottingham
09.2016 - 07.2019

A-Levels - Mathematics

Bourne Grammar School

A-Levels - Further Mathematics

Bourne Grammar School

A-Levels - Chemistry

Bourne grammar School
Luke Reed