Luke Plunkett

• Monitor and manage live and pre-match betting markets across multiple sports to ensure accurate pricing and competitive positioning.
• Adjust odds and trading parameters in line with market movements, customer behaviour, and risk exposure.
• Collaborate with risk, compliance, and fraud teams to ensure adherence to regulatory and responsible gambling policies.
• Investigate and resolve complex bet queries, escalations, and customer disputes.

• Establish and maintain accurate group-wide computerised payment procedures, including the input, coding and authorising of invoices on a daily basis. Processed accurately and within agreed payment terms.
• Being aware of potential scams and to be vigilant throughout the entire process to remove risk of becoming victim to these.
• Liaise with property managers, maintenance teams, and development departments to resolve invoice queries.
• Maintain vigilance against invoice fraud, duplicate payments, and supplier impersonation scams by verifying bank detail changes and conducting independent call-backs.

Customer Service Assistant

• Act as primary point of contact for National Ambulance Service enquiries regarding medical equipment and consumables.
• Processed orders, monitored and controlled monthly budgets for individual ambulance stations, sourced new products as required, and responded to general telephone enquiries in a timely manner.

Logistics Assistant

• Liaise with suppliers and transport providers to manage daily logistics operations. Monitored and maintained optimal stock levels to support both company requirements and National Ambulance Service demand.
• Collaborated with suppliers to develop demand forecasts and identify new product lines to enhance the company's offering.