Luke Petty
Walsall,West Midlands
Summary
Hard working and driven individual looking for the opportunity to maximise my skills, experience and enthusiasm to build a career.
Overview
17
17
years of professional experience
Work history
Senior Internal Sales Executive
Vincent Timber LTD
Birmingham
10.2013 - Current
- Ensuring a high standard of customer service for new and existing customers, advising customers on suitable products that best meet their needs, using a range of verbal and written communication.
- Build and promote strong, long-lasting customer relationships by partnering with them and being a point of contact throughout the design process.
- Dealing with customer concerns, managing expectations by using conflict resolution techniques and working to resolve issue's in a timely manner.
- Consistently achieving and surpassing KPI'S
- Dealing with day to day enquiries, producing quotes and processing orders in an efficient manner.
- Chasing down existing and new leads.
- Liaising with production and transport departments to ensure jobs are fulfilled and delivered on time, while also keeping the customer up to date on the status of their order.
- Selling a wide range of products from external timber cladding's to vehicle flooring and plywood's.
- Day to day running of our eCommerce / online sales.
- Committed to continuous education through workshops, seminars and completing courses such as the Institute of Wood Science Accredited Constructive Timber Training Course (TIMMM)
Material Controller/Assistant Purchaser
Vincent Timber Ltd
Birmingham
09.2011 - 10.2013
- Purchasing a wide range of products from sundries to timber
- Stock Control
- Dealing with Customers and suppliers face to face, by email and by phone
- Side loader forklift qualified driver
- Using computer systems on a daily basis
- Putting together Microsoft Excel spreadsheets for the owner.
Yard operative
Vincent Timber Ltd
Birmingham
06.2006 - 09.2011
- Picking Orders
- Completing paperwork
- Quality Control.
Education
BA (Hons) Sports Studies & Journalism Degree -
Staffordshire University
2012
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Blue Coat Comprehensive School
2008
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Blue Coat Comprehensive School
2006
Skills
- Proficient in Microsoft Word & Excel
- Successfully completed the Institute of Wood Science Accredited Constructive Timber Training Course (TIMMM)
- Completed Time management course
- Currently have a full and unblemished UK driving license
Interests
Spending time with my partner and our two sons.
Playing football.
Playing golf.
Charity runs.
Timeline
Senior Internal Sales Executive
Vincent Timber LTD
10.2013 - Current
Material Controller/Assistant Purchaser
Vincent Timber Ltd
09.2011 - 10.2013
Yard operative
Vincent Timber Ltd
06.2006 - 09.2011
BA (Hons) Sports Studies & Journalism Degree -
Staffordshire University
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Blue Coat Comprehensive School
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Blue Coat Comprehensive School
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