Luke Paragreen
Chepstow,UK
Summary
Accomplished professional with expertise in administration and operations management, adept at driving performance improvement through a patient/customer-centric approach. Proven track record in multi-disciplinary collaboration, conflict resolution, and stress management, ensuring seamless service delivery. Skilled in employee management, training and development, and team motivation to achieve organisational goals. Proficient in Microsoft Office Suite and IT service continuity planning, with a focus on decisive decision-making and KPI tracking. Committed to enhancing operational efficiency while fostering a collaborative work environment.
Overview
11
11
years of professional experience
1
1
Certification
Work history
Preoperative support manager
NHS – Southmead Hospital
Bristol
01.2024 - Current
- I currently manage a team of administrators within a busy in demand service, requiring high level of personalised communication with a range of different internal and external staffing groups. Managing capacity for all hospital specialties across the trust working with support managers and clinical teams. Responsible for HR oversight of the team, Performance, sickness, training, managing KPI's, interdepartmental working and communication, Rota/cover management.
- Project work to improve service delivery and patient experience.
- Service recovery.
- Exceeding capacity demand ensuring increase in patient cancer operations.
Cancer Support Manager
NHS – Southmead Hospital
Bristol
01.2019 - 01.2024
- Lead and supervise team of 30 employees, overseeing aspects such as sickness, annual leave, performance, and yearly reviews, whilst providing wellbeing support. Manage national cancer targets to ensure compliance and effective performance. Track and analyse key performance indicators (KPIs) within department and related specialties. Gather statistical data from various specialties across organisation and generate performance reports, identifying recurring themes, trends, and areas of underperformance. Conduct thorough validation of patients' past national and local targets, pinpointing areas of concern and recurring patterns for further analysis and improvement.
- Fostered strong interdepartmental and multidisciplinary relationships, promoting collaboration and efficient workflows.
- Spearheaded efforts to reinstate hospital services post-COVID, successfully meeting national and local targets of 92% for cancer appointments and treatment.
- Leveraged exceptional management skills in achieving and surpassing cancer 2WW (Two-Week Wait) targets for initial outpatient appointments across all specialties within trust.
- Played pivotal role in validating national cancer targets and effectively resolving breach reasons, resulting in alignment of performance with expected targets.
- Developed a comprehensive training program for improved team performance.
Waiting List Coordinator
St. Michaels hospital, Ears, Nose, and Throat (ENT)
Bristol
01.2015 - 01.2019
- Managed waiting list for ENT department, ensuring efficient scheduling and timely patient appointments. Collaborated within multidisciplinary team, spanning multiple hospital sites and trusts, to oversee surgical elective theatre schedules. Managed diverse targets with varying time constraints and clinical urgency, including cases related to cancer. Engaged in meetings to facilitate discussions and strategise patient care and treatment plans.
- Achieved 95% booking rate for all surgical patients within designated targets by employing best practices.
- Scheduled 50-70 patients weekly across multiple theatres and hospital sites, accommodating varying levels of clinical urgency.
- Additional Experience in Emergency Department Operations Management at Bristol Royal Infirmary
- Served as a crucial link between patients and healthcare providers to enhance care quality.
Education
1st Diploma - Media Studies
Soundwell college
GCSE - Math's C, Religious Studies C, Design and Technology C, Media Studies C, English D
Skills
- Administration Management
- Operations Management
- Multi-Disciplinary Collaboration
- Customer Service
- Performance Improvement
- Patient/customer-Centric Approach
- Conflict Resolution
- Stress Management
- Time Management
- Microsoft office suite proficiency
- IT service continuity planning
- Decisive decision-making
- Employee management
- Training and Development
- Staff motivation
- Team development
- KPI tracking and reporting
Websites
Certification
- First Aid trained
- Managing difficult call handling.
- Management for leaders
Affiliations
- Spending time with family
- Cooking and baking
- Gardening
- Music
Timeline
Preoperative support manager
NHS – Southmead Hospital
01.2024 - Current
Cancer Support Manager
NHS – Southmead Hospital
01.2019 - 01.2024
Waiting List Coordinator
St. Michaels hospital, Ears, Nose, and Throat (ENT)
01.2015 - 01.2019
GCSE - Math's C, Religious Studies C, Design and Technology C, Media Studies C, English D
1st Diploma - Media Studies
Soundwell college