Luke Montgomery
Dumfries,Dumfries and Galloway
Summary
Friendly Bartender with exceptional team-work and cleanliness skills. Keep work area clean, stocked and conveniently organised at all times. Successful in delivering quality service in fast-paced environments with high-volume patrons. High-energy restaurant professional with strong money management and food handling abilities. Knowledgeable about drink preparations and skilled at keeping areas clean and well-stocked. Dedicated to maximising customer satisfaction and brand loyalty by delivering knowledgeable and fast service. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
2
2
years of professional experience
Work history
Bartender
Hole I' The Wa Inn
Dumfries, Dumfries and Galloway
04.2023 - 07.2023
- Followed safe serving requirements, monitoring guest behaviour and discontinuing service to inebriated customers.
- Displayed products on shelves and displays to encourage purchases.
- Served 5,000+ clients each weekend, quickly and efficiently.
- Built and maintained displays of spirits, enticing guests to make purchases.
- Input orders into register, calculated bills and collected payments.
- Welcomed guests with friendly conversation and fun atmosphere.
Bartender
Club 0086
Glasgow, Glasgow City
02.2023 - 04.2023
- Changed beer kegs safely and efficiently, consistently following health and hygiene guidelines.
- Followed safe serving requirements, monitoring guest behaviour and discontinuing service to inebriated customers.
- Retained in-depth bar and menu item knowledge, providing expert recommendations to suit guest taste.
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Completed end-of-day cleanup to reset bar for next day.
- Provided efficient drinks service for high levels of customer satisfaction.
Tanning Salon Worker
Indigo Sun
Glasgow, Glasgow City
10.2022 - 04.2023
- Maintained clean, tidy and sanitised workstations for minimised staff and customer risk.
- Helped clients achieve personal goals by developing their desired tan.
- Informed clients health and safety documentation and guidance for emergency situations.
- Studied different types of lotions thoroughly to ensure I was meeting maximum customer satisfaction.
- Explained the tanning process to my clients with great detail to ensure that they knew what they were doing and to not leave them blind-sighted.
- Upsold aftercare products to improve salon profits.
Fast Food Crew Member
McDonald's
Dumfries, Dumfries and Galloway
01.2022 - 10.2022
- Maximised sales, simultaneously serving customers face-to-face while managing online orders.
- Maintained high standards of service in fast-paced dining and drive-through settings, serving 1000+ customers daily.
- Effectively operated kitchen equipment, such as fryers and grills, consistently adhering to hygiene and safety regulations.
- Handled customer transactions, including cash and credit card payments with 100% accuracy.
- Set up cash drawers, verifying adequate change was available for smooth running of shift.
- Trained numerous junior crew members in food preparation and operational procedures.
Hairdresser Assistant
Blackburns in Barbours
Dumfries, Dumfries and Galloway
11.2021 - 01.2022
- Greeted customers with warmth and care, offering beverages, snacks and magazines for first-class salon service.
- Used various styling tools, straightening irons and curling wands to produce desired effects.
- Managed cash registers, ensuring adequate funds and change ahead of salon opening.
- Shampooed, conditioned and toned clients hair to professional standards.
Waiting Staff Member
Parkdean Resorts
Southerness, Dumfries and Galloway
08.2021 - 11.2021
- Verified ID of customers to determine eligibility for consumption of alcoholic beverages.
- Delivered food and drinks from kitchen to respective tables to meet timely expectations.
- Managed timing standards in food deliveries to minimise delays.
- Calculated charges, issued bills and collected payments, processing accurately to avoid till discrepancies.
- Thoroughly cleaned dining areas, waiting areas and bathrooms to maintain guest comfort and hygiene.
Waiting Staff Member
Pizzeria Il Fiume
Dumfries, Dumfries and Galloway
05.2021 - 08.2021
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Maintained up-to-date knowledge of current promotions, specials and service additions, providing expert customer assistance.
- Cleared, set and restocked tables for quick table turnaround.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Practiced healthy and safety measures to comply with regulations.
Waiting Staff Member
Edenbank Hotel
Dumfries, Dumfries and Galloway
02.2021 - 05.2021
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Thoroughly cleaned dining areas, waiting areas and bathrooms to maintain guest comfort and hygiene.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
Education
A-Levels - French, Spanish, Drama, Business Management
Dumfries Academy
Dumfries & Galloway 08/2016 - 04/2022
GCSEs - French, Spanish, Business Management, English, Maths & Practical Cookery
Dumfries Academy
Dumfries & Galloway 08/2016 - 04/2022
Skills
- Beer, wine and cocktail service
- Suggestive selling
- Cash control
- Safe serving knowledge
- Strong communication
- Allergy awareness
- Problem solving
- Knowledge of beer, spirits and wine
- Alcohol licensing law compliance
- Hospitality expertise
- Outstanding customer service
- Marketing and sales experience
- Till balancing
- Exemplary hygiene standards
- Customer retention
- Challenge 25 policy
- Time management
- Problem-solving
- Customer-focused
Languages
English
Native
Dutch
Fluent
Spanish
Intermediate
French
Intermediate
German
Beginner
Italian
Elementary
Swedish
Beginner
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Quote
Don't you dare underestimate the power of your own instinct.
Barbara Corcoran
Timeline
Bartender
Hole I' The Wa Inn
04.2023 - 07.2023
Bartender
Club 0086
02.2023 - 04.2023
Tanning Salon Worker
Indigo Sun
10.2022 - 04.2023
Fast Food Crew Member
McDonald's
01.2022 - 10.2022
Hairdresser Assistant
Blackburns in Barbours
11.2021 - 01.2022
Waiting Staff Member
Parkdean Resorts
08.2021 - 11.2021
Waiting Staff Member
Pizzeria Il Fiume
05.2021 - 08.2021
Waiting Staff Member
Edenbank Hotel
02.2021 - 05.2021
A-Levels - French, Spanish, Drama, Business Management
Dumfries Academy
08/2016 - 04/2022
GCSEs - French, Spanish, Business Management, English, Maths & Practical Cookery
Dumfries Academy
08/2016 - 04/2022
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