Summary
Overview
Work history
Education
Skills
Accomplishments
Affiliations
References
Timeline
Generic

Luke McCauley

BELFAST,Antrim

Summary

A flexible and confident individual with a strong foundation in oral and written communication. Regularly involved in public speaking within church and have taken on several leadership roles through that. Enjoy learning and the thrill of adapting that learning different scenarios, using critical thinking skills and problem solving.

Developed reliable interpersonal skills through coaching and mentoring others effectively and working as part of a team.

Confident about the transfer-ability of skills to high pressure environments due to experience and background.

Overview

2
2
years of professional experience
7
7
years of post-secondary education

Work history

Crew member

Paul Connan, McDonald's
Belfast, Antrim
07.2024 - Current
  • Delivered exceptional customer service by efficiently taking orders and using interpersonal skills to address customer concerns.
  • Operated kitchen equipment and tools safely whilst preparing food items according to established standards.
  • Collaborated with team members to ensure smooth operations during intense hours and high customer volume.
  • Assisted in training new crew members on operational procedures and customer service best practices.
  • Adhered to food safety regulations and guidelines to maintain quality and safety standards consistently.
  • Managed cash register operations accurately while handling transactions.
  • Achieved fastest 'drive-thru' in UK while working 'drive-thru' on shift.

Sales assistant

David Gillespie, Littles Quality Menswear
Belfast, Antrim
07.2023 - 08.2023
  • Assisted customers in selecting appropriate clothing items based on individual preferences and needs.
  • Processed transactions efficiently at the till while ensuring a positive shopping experience for customers.
  • Provided product knowledge and recommendations to customers, enhancing their overall shopping experience.
  • Was responsible for managing stock levels and replenishing merchandise on the sales floor.
  • Built strong relationships with customers during their visits, which contributed to word-of-mouth marketing.
  • Improved customer service by efficiently handling queries and complaints.
  • Handled high-pressure situations calmly, keeping store operation effective and seamless during peak hours.

Education

A-Levels - Religious Studies

Wellington College Belfast
Belfast
09.2022 - 06.2024

A-Levels - History

Wellington College Belfast
Belfast
09.2022 - 06.2024

BTEC Level 3 National Extended Certificate - Sport

Wellington College Belfast
Belfast
09.2022 - 06.2024

GCSEs -

Wellington College Belfast
Belfast
09.2020 - 06.2022

Skills

  • Oral and written communication
  • Teamwork
  • Conflict management
  • Adaptable
  • Coaching and mentoring
  • Public speaking
  • Critical thinking
  • Managing high-pressure situations

Accomplishments

  • Awarded for initiative and contribution to my tutor group and college.
  • Completed YMCA Connect Coaching course, learning interpersonal skills.



Affiliations

  • I have been involved in volunteering as a tent leader for young people's camps in England the past three years. This has involved planning a teaching program for my campers, working with another leader and coordinating and delivering talks clearly and answering questions or concerns.
  • I enjoy sport and have been a part of both rugby and basketball teams in school and in university.
  • I love reading and engaging with a range of topics, covering law, philosophy, theology and politics.
  • I am heavily involved in my church, where I speak monthly and have also had the opportunity to speak in a number of churches across County Antrim.

References

References available upon request.

Timeline

Crew member

Paul Connan, McDonald's
07.2024 - Current

Sales assistant

David Gillespie, Littles Quality Menswear
07.2023 - 08.2023

A-Levels - Religious Studies

Wellington College Belfast
09.2022 - 06.2024

A-Levels - History

Wellington College Belfast
09.2022 - 06.2024

BTEC Level 3 National Extended Certificate - Sport

Wellington College Belfast
09.2022 - 06.2024

GCSEs -

Wellington College Belfast
09.2020 - 06.2022
Luke McCauley