Luke Lewis
Rainham, Kent,Kent
Summary
Motivated and adaptable professional with extensive experience in logistics, hospitality, and customer service. Proven track record at LIDL managing deliveries and warehouse organization, and at Argos ensuring fast and accurate order fulfillment. Skilled in customer service and conflict resolution through roles at Leicester City Football Club and Aria Resorts . Adept at providing feedback and support as a football coach, with a strong commitment to improving performance. Possess excellent communication skills, a positive attitude, and the ability to thrive in fast-paced, high-pressure environments. Currently seeking a full-time position to leverage logistics expertise while gaining experience in the bar industry and continuing professional growth.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
Work history
Logistics Operative
LIDL
Northfleet, UK
03.2023 - Current
- Contributed to meetings, establishing innovative practices for improved operations.
- Managed deliveries and organisation of warehouse logistics efficiently.
- Collaborated on group project ranking in top 1% for gross profit among LIDL stores nationwide.
- Received commendations for maintaining transparency during group interactions.
Warehouse Operative
Argos
Medway City estate, UK
09.2022 - 01.2023
- Unpacking deliveries, picking, and loading customers online orders on to the vans
- Ensuring accuracy and speed so that it can reach customers in perfect condition and on time.
- Impactful contribution to specific fast track delivery orders that are a high priority within the business.
- Skilled in leveraging appropriate technology for efficient order selection.
Hospitality Staff
Leicester City Football Club
Leicester, UK
09.2021 - 04.2022
- Meet, greet and seat customers and relay information to the staff, also dealing with any complaints.
- Serving customers, clearing tables and check that customers are fully equated for their personal needs.
- Monitored guest satisfaction through feedback forms and online reviews, implementing improvements based on insights gathered.
- Completed daily opening and closing checklists to maintain standards and ready dining rooms for service.
Coach
Pegasus
Rainham, UK
09.2018 - 06.2020
- As part of my 2 year course studying a Level 3 BTEC in Sport and Exercise Science at college, I was provided with the opportunity to complete 400 hours of work experience over the 2 years of study
- This is without pay and in my own time
- I provided feedback to the players individually, offered my time to support players on a one to one basis.
- Established a follow-up system to monitor clients' progress post-coaching, offering additional support when required.
Food and Beverage Assistant
Aria Resorts
Bude, UK
07.2019 - 08.2019
- Dealing with customer payments using the till system
- Taking food and drink orders
- Serving breakfasts, lunches and evening meals to customers dining in the cafe
- Some food preparation, assisting the chef when required
- Organising and preparing the bar prior to opening and tidying up after close
- Ensuring customers received a high quality service and experience
Education
Diploma of Higher Education - Psychology
De Montfort University
Leicester 09.2020 - 06.2023
Skills
- Good communicator, build rapport
- Positive attitude
- Customer service focused
- Organisational and planning skills, predominantly from coaching
- Motivated
- Efficient
- Willingness to learn
- First aid and CPR
- Risk assessment capability
Personal Information
- Date of birth: 02/10/2001
- Nationality: British, English Speaking
- Appropriate Working Holiday Visa
- Meets health requirements
- No criminal convictions
- Full UK Driving License
Languages
Spanish
Beginner
Affiliations
- Outside of work, I am passionate about staying active and maintaining a balanced lifestyle. I play football regularly, which helps me develop teamwork, discipline, and leadership skills while staying physically fit. I also dedicate time to gym workouts, focusing on strength and endurance, which enhances my focus and perseverance. Additionally, I have a strong love for music, constantly exploring different genres and attending live performances. Music offers me a creative outlet and a great way to unwind. These hobbies contribute to my well-being and help enhance skills like time management, collaboration, and mental focus, which I apply in my professional life.
Timeline
Logistics Operative
LIDL
03.2023 - Current
Warehouse Operative
Argos
09.2022 - 01.2023
Hospitality Staff
Leicester City Football Club
09.2021 - 04.2022
Diploma of Higher Education - Psychology
De Montfort University
09.2020 - 06.2023
Food and Beverage Assistant
Aria Resorts
07.2019 - 08.2019
Coach
Pegasus
09.2018 - 06.2020