Luke Kay
BRAINTREE,ESSEX
Summary
Motivated individual seeking to launch a career in Van Driving, Warehousing, Sales Assistance, and Customer Service. Strong ability to collaborate in team settings and communicate effectively. Organised and punctual, with a focus on safety and timely deliveries. Experienced in route navigation and familiar with GPS systems and traffic regulations.
Overview
8
8
years of professional experience
Work History
Driver
Prs recruitment
04.2026 - Current
- Safely operated different company vehicles, including cars, vans and light- and heavy-duty lorries.
- Delivered goods and services to customers punctually, ensuring items remained in excellent condition throughout transport.
- Delivered materials to various locations, ensuring accuracy in logistics and timely completion of schedules.
- Loaded vehicle, properly securing items to prevent load shifting and damage during transportation.
- Planned best, safest and most efficient routes for journeys using navigational systems and maps.
- Conducted daily vehicle inspections to uphold safety standards and promptly report necessary repairs.
- Notified management of vehicle safety concerns and issues.
Delivery Driver
Waitrose & Partners
08.2025 - 03.2026
- Delivered goods to customers' premises within set timeframes, maintaining high levels of punctuality and reliability.
- Operated motor vehicle safely and in line with UK highway code.
- Assisted in loading and unloading goods, following proper manual handling techniques to prevent injuries.
- Resolved customer complaints and adjusted orders to satisfaction post-delivery.
- Managed returns and exchanges at the point of delivery, processing paperwork accurately and efficiently.
- Kept vehicle interior and exterior spotless by carrying out vehicle deep cleaning, including pressure washing, shining and hoovering.
- Notified management of vehicle safety concerns and issues.
Delivery Driver
ocardo
04.2025 - 05.2025
- Delivered goods to customers' premises within set timeframes, maintaining high levels of punctuality and reliability.
- Ensured timely deliveries by planning routes effectively during busy hours.
- Successfully changed and planned alternative routes for journeys, usually at short notice, when routes become congested or closed.
- Maintained vehicle in optimal condition for safety and reliability.
- Maintained accurate records of deliveries, collections, and customer signatures to comply with company policies.
- Built strong relationships with regular customers, fostering loyalty and positive feedback for the company.
Street cleaner
hounslow highways
01.2025 - 03.2025
- Met service time and quality targets to ensure efficient operations.
- Resolved complaints with clear communication and effective problem-solving to enhance customer satisfaction.
- Handled customer concerns promptly and escalated major issues to supervisor for timely resolution.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
- Engaged with customers to better understand needs and deliver excellent service.
- Created effective team communications for enhanced collaboration. and information for meetings.
Driver
4th dimension
09.2023 - 06.2024
- Delivered goods and services punctually, ensuring items remained in excellent condition for customer satisfaction.
- Planned best, safest and most efficient routes for journeys using navigational systems and maps.
- Loaded vehicle, properly securing items to prevent load shifting and damage during transportation.
- Maintained vehicle for optimal safety and reliability, ensuring compliance with safety standards.
- Conducted daily vehicle inspections to maintain safety standards and report necessary repairs.
- Cleaned vehicle exterior weekly to uphold a professional image and enhance customer trust.
Driver
Greencore Group
05.2023 - 09.2023
- Delivered goods and services to customers on time and made sure they were in excellent condition.
- Loaded vehicle, properly securing items to prevent load shifting and damage during transportation.
- Exercised composure while navigating heavy traffic during peak hours, ensuring safety for self and others.
- Maintained safe driving practices consistently while operating vehicles.
- Practised vigilance and adhered to safe driving practices throughout vehicle operation.
Recovery
LJ transport
essex
03.2023 - 05.2023
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
- Addressed customer concerns effectively by listening and providing solutions. and escalated major issues to supervisor.
- Managed complaints with calm communication and effective problem-solving to enhance customer satisfaction.
- Engaged with customers to better understand needs and deliver excellent service.
- Identified issues, analysed information and provided solutions to problems.
- Met service time expectations by efficiently managing customer interactions. and quality targets.
Agency Worker
varried
03.2023 - 03.2023
- Completed tasks efficiently and on time, ensuring agency managers' instructions were followed.
- Executed diverse tasks and temporary roles to meet agency managers' needs.
- Adapted to new workplaces quickly, performing assigned jobs on short notice.
- Collaborated with team members on projects, contributing to a cohesive and productive working environment.
- Built strong relationships with other workers by providing helpful, attentive and proactive service.
- Provided safe, welcoming and homely atmospheres to aid those supported with day-to-day tasks.
Forklift driving
westgate
Colnbrook
11.2022 - 03.2023
- Located and moved stock throughout warehouses using forklifts, pallets and crates.
- Transported and stacked loads, prioritising load safety and security.
- Moved large, bulky items using fork lift vehicles with correct procedures.
- Loaded and unloaded goods from trucks, ensuring timely distribution to the appropriate departments.
- Implemented safety measures to reduce the risk of damage to goods during transportation.
- Adapted to flexible working hours to support warehouse operations during peak periods.
Agency Worker Various Roles
First Call
BRAINTREE
11.2021 - 11.2022
- Executed assigned tasks efficiently across multiple workplaces, contributing to overall operational success.
- Adapted quickly to new workplaces, completing jobs under tight deadlines to support project timelines.
- Finalised tasks with attention to detail, consistently meeting deadlines set by agency managers to ensure seamless workflow.
- Contracted with agency to work for varying companies on temporary assignments.
- Learned new skills and techniques by observing other workers.
- Ensured confidentiality and compliance standards were maintained.
Agency Worker Various Roles
CSS
BRAINTREE
11.2020 - 11.2021
- Successfully adapted to various work environments, changing according to settings, work needed and skills required.
- Learned new skills and techniques by observing colleagues, enhancing personal capability and adaptability for future roles.
- Delivered training and personal development sessions for job seekers based on in-demand skills.
- Executed various tasks and temporary assignments as directed by agency managers, contributing to operational needs across different settings.
- Adapted to diverse work environments and requirements, ensuring effective support for multiple companies during temporary assignments.
- Safeguarded sensitive information by adhering to confidentiality protocols.
Picker and Packer
Dental Directory
witham
08.2018 - 06.2019
- Accurately picked customer orders from warehouse stock, maintaining high accuracy levels to minimise errors.
- Packed orders accurately to minimise errors and improve customer satisfaction.
- Packed and labelled products for dispatch, ensuring compliance with packaging guidelines and standards to enhance product safety.
- Ensured smooth warehouse operation by remaining flexible to offer assistance with multiple tasks.
- Maintained clean, tidy, and hazard-free warehouse areas to support a safe working environment.
Housekeeper
Macdonald Hotels
London
03.2018 - 06.2018
- Maintained outstanding customer relationships by providing high-quality cleaning service.
- Cleaned rooms to satisfaction of clients and management.
- Prepared room and linen changes prior to arrival of house guests.
- Removed rubbish and dirty linens from room attendant trolleys.
- Reported maintenance issues to housekeeping status board.
Education
GCSEs -
West Thames College
Isleworth01-2018
Skills
- Route planning
- Route navigation
- Safe driving practices
- Local area knowledge
- Inventory management
- Warehouse logistics
- Proofs of delivery
- Customer service
- Problem solving
- Multitasking
- Reliability
forklift
Since having my forklift licence I have worked round at DSV which is a company who deals with air freight. My job was to load and unload containers and move freight around the warehouse.
I was also working at a place called Westgate in Colnbrook dealing with air freight. I was told to offload drivers and book the freight in. When a driver came to collect I would locate the freight and load the van/trailer and sign the paperwork
Timeline
Driver
Prs recruitment
04.2026 - Current
Delivery Driver
Waitrose & Partners
08.2025 - 03.2026
Delivery Driver
ocardo
04.2025 - 05.2025
Street cleaner
hounslow highways
01.2025 - 03.2025
Driver
4th dimension
09.2023 - 06.2024
Driver
Greencore Group
05.2023 - 09.2023
Recovery
LJ transport
03.2023 - 05.2023
Agency Worker
varried
03.2023 - 03.2023
Forklift driving
westgate
11.2022 - 03.2023
Agency Worker Various Roles
First Call
11.2021 - 11.2022
Agency Worker Various Roles
CSS
11.2020 - 11.2021
Picker and Packer
Dental Directory
08.2018 - 06.2019
Housekeeper
Macdonald Hotels
03.2018 - 06.2018
GCSEs -
West Thames College