Summary
Overview
Work history
Education
Skills
Timeline
Generic

Luke Jones

Royal Tunbridge Wells,Kent

Summary

I have developed excellent initiative and work ethic since working part-time/full-time. I currently work in a BP petrol garage in a customer assistant role. This job has greatly improved my customer service skills, as this is one of the busiest BP sites in the country. Because of this, we're incredibly busy, and I deal with a huge number of customers daily, I am constantly working in high-pressure situations as it is non stop for every shift. I am motivated and hardworking, and have learned to meet productivity and performance targets. I am organised with excellent planning abilities and have proved to be a team player in my previous roles, leading to excellent department productivity.

I am 20 years old and started work at 16 while still in school. I had a short break after leaving school which I travelled to South East Asia. My independence and organisational skills have greatly benefited from this.

Overview

4
4
years of professional experience

Work history

Customer assistant

BP
Royal Tunbridge Wells, Kent
04.2025 - Current
  • Maintained a clean, organised workspace for the efficient operation of checkout area.
  • Cross-sold related products at the point of purchase boosting overall sales volumes.
  • Stocked shelves regularly for easy access to products by customers.
  • Handled cash transactions accurately, enhancing trust between business and clientele.
  • Assisted in visual merchandising efforts, enhancing store appearance and attracting footfall.
  • Managed high-pressure situations with ease, ensuring customer satisfaction during peak hours.
  • Operated till systems smoothly, streamlining check-out process for customers.
  • Improved customer relations by promptly addressing queries and concerns.
  • Assisted customers with product selection to ensure satisfaction.

Trading assistant

Sainsbury's
Sevenoaks, Kent
06.2023 - 01.2024
  • Provided fast checkout service with high levels of customer care and transaction speed.
  • Maintained sales floor stock levels through consistent monitoring and regular replenishments.
  • Advised customers on availability, pricing and location of products.
  • Assisted customers with varying questions using product knowledge and service expertise.
  • Resolved customer complaints following guidelines and referred complex inquiries to team leaders.
  • Managed high-volume customer queries simultaneously through effective multitasking.
  • Listened actively to offer accurate information and best solution to their needs.

Bartender/ Kitchen Assistant

The Guinea
Royal Tunbridge Wells, Kent
01.2023 - 04.2023
  • Collected, washed and put away glassware between guests.
  • Kept bar service areas stocked with tea, coffee and espresso.
  • Prepared ingredients and garnishes for cocktails and signature bar drinks.
  • Provided efficient food and drinks service for high levels of customer satisfaction.
  • Thoroughly cleaned bar areas, delivering positive first impressions to guests and maintaining impeccable hygiene standards.
  • Completed end-of-day cleanup to reset bar for next day.
  • Created range of alcoholic and non-alcoholic mixed drinks for establishment guests.
  • Changed beer kegs safely and efficiently, consistently following health and hygiene guidelines.

Trading Assistant

Tesco
Pembury, Kent
09.2021 - 01.2022
  • Served customers to drive sales and deliver top-quality experiences.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Made sure the produce section was always neat, tidy and always full.
  • Created and maintained displays and signs.
  • Successfully delivered on tasks within tight deadlines.

Education

Diploma of Higher Education - Digital Media

Bennett Memorial Diocesan School
Tunbridge Wells
09.2021 - 05/2023

Diploma of Higher Education - IT

Bennett Memorial Diocesan School
Tunbridge Wells
09.2021 - 05/2023

Skills

  • Excellent communication skills
  • Customer service
  • Teamwork
  • Just In Time stock control
  • Outgoing and enthusiastic
  • Results driven
  • Self-motivated
  • Team building
  • Time management
  • Problem-solving
  • Customer-focused

Timeline

Customer assistant

BP
04.2025 - Current

Trading assistant

Sainsbury's
06.2023 - 01.2024

Bartender/ Kitchen Assistant

The Guinea
01.2023 - 04.2023

Trading Assistant

Tesco
09.2021 - 01.2022

Diploma of Higher Education - Digital Media

Bennett Memorial Diocesan School
09.2021 - 05/2023

Diploma of Higher Education - IT

Bennett Memorial Diocesan School
09.2021 - 05/2023
Luke Jones