Luke Hodgson
Worcester,Worcestershire
Summary
Customer-focused bar professional with conversational skills, drinks knowledge and dedication to guest safety. History of keeping bar profitable and fun place for customers while dealing with problematic customers to de-escalate and diffuse situations. Dedicated to being a team player, actively engaging with employees to ensure everyone can work effectively together while using problem solving ability to overcome obstacles throughout working.
Overview
6
6
years of professional experience
11
11
years of post-secondary education
Work history
Cocktail Bartender
Slug and Lettuce
Worcester, Worcestershire
08.2023 - Current
- Worked with bar management to implement and enforce responsible drinking practices.
- Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
- Completed end-of-day cleanup to reset bar for next day.
- Delivered non-alcoholic drinks to guests using same flavourings and attractive presentations as alcoholic versions.
- Inspected customer identification to verify age against legal standards.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
Cashier
Compass Group UK & Ireland
Worcester, Worcestershire
10.2022 - 03.2023
- Displayed and restocked merchandise by following brand guidelines.
- Educated customers on promotions, offers and special events to enhance product sales.
- Reduced customer wait times through optimised checkout processes.
- Greeted customers entering store and responded promptly to customer needs.
- Upsold products and services when processing transactions.
- Kept checkouts areas and general store clean and orderly.
Kitchen Porter
The Red Lion
Lower Apperley, Gloucestershire
10.2017 - 09.2021
- Improved service quality by working closely with kitchen staff to maintain smooth, efficient food preparation conditions.
- Washed, peeled and chopped vegetables to be used in dishes.
- Measured, weighed and mixed ingredients following recipe formulae and procedures.
- Rotated stock to keep ingredients fresh.
- Collected, washed and sanitised dishes and cooking utensils.
- Remained calm under pressure throughout busy shifts, preparing and serving accurate customer orders within target service windows.
Waiter
The Farmers Arms
Lower Apperley, Gloucestershire
06.2021 - 08.2021
- Followed health and hygiene standards when handling food and cleaning restaurants.
- Informed customers regarding ingredients used to address allergy and dietary issues.
- Memorised complete menu and offered guests knowledgeable suggestions.
- Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
- Accurately took orders, making menu recommendations as appropriate.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
Education
Bachelor of Science - Forensic Science and Applied Biology
University of Worcester
Worcester 09.2021 - 05.2025
Diploma of Higher Education - Uniformed Public Services
Hartpury College
Hartpury 09.2018 - 07.2020
GCSEs - English, Maths, and Science
Tewkesbury School
Tewkesbury 09.2012 - 07.2018
Skills
- Positive Attitude
- Problem Solving
- Time Management
- Team Player
- Approachability
- De-escalation Ability
- Social Skills
- Working Under Pressure
Accomplishments
National Navigators Award - Gold Achievement
Achieved in 2020, I participated in a trip to the Brecon Beacons during my time at college. It was a personal development project in which I achieved outstanding navigation skills, problem-solving skills, leadership and communication, and a sense of individuality.
Timeline
Cocktail Bartender
Slug and Lettuce
08.2023 - Current
Cashier
Compass Group UK & Ireland
10.2022 - 03.2023
Bachelor of Science - Forensic Science and Applied Biology
University of Worcester
09.2021 - 05.2025
Waiter
The Farmers Arms
06.2021 - 08.2021
Diploma of Higher Education - Uniformed Public Services
Hartpury College
09.2018 - 07.2020
Kitchen Porter
The Red Lion
10.2017 - 09.2021
GCSEs - English, Maths, and Science
Tewkesbury School
09.2012 - 07.2018