Luke Hodgkinson

Technical Skills

iPhone repair & diagnostics I am confident with screen replacements, battery swaps, fault isolation and hardware testing

Device troubleshooting I resolve issues across iOS, macOS, Windows and common third‑party apps

Hardware optimisation I tune performance, manage heat and configure BIOS

PC building I select high‑end components, plan airflow, manage cables and assemble systems

Diagnostics & quality control I grade devices test components and verify repairs

Software familiarity I use iOS, macOS, Windows, Python (beginner) Notion and Google Workspace

Customer & Support Skills

• Technical communication I explain issues and solutions simply calmly and confidently
• User guidance I help people understand their devices without overwhelming them
• Empathy & patience I stay calm and supportive when assisting others with tech problems
• High service standards I commit to accuracy, professionalism and high quality user experience

• Issue resolution I handle troubleshooting end‑to‑end with minimal supervision

Creative & Technical Project Skills

• Video editing I create transitions, pace scenes build LUTs and produce clean tech‑style edits
• Design I design modern minimalist setups with strong attention to layout and visual balance
• Content creation I produce tech edits, short‑form videos and quality visual style

Personal Strengths

• learner with strong technical intuition I quickly grasp new concepts and apply technical insight
• Calm under pressure and focused on quality I remain calm stay focused and deliver quality work
• Worker with high attention, to detail I work alone and keep meticulous detail
• Problem‑solving mindset I approach challenges with a clear solution‑focused mindset
• Consistent organised and reliable I maintain consistency stay organized and deliver reliably