Luke Hedger-Burchell
Wallingford,Oxfordshire
Summary
Enthusiastic sales assistant with 8 years of experience, integrating into a supervisory role. Offering excellent customer service skills and team work to ensure optimal customer satisfaction. Adapting to all categories of responsibilities with motivation to achieve a high level of success. Displaying ability to lead and communicate, building an optimistic and collaborative work environment that drives team success.
Overview
10
10
years of professional experience
2
2
years of post-secondary education
Work history
Sales Assistant
Waitrose
Wallingford, Oxfordshire
2016.06 - 2016.11
- Replenished stock efficiently to ensure availability on the shop floor.
- Product knowledge, helping customers find the correct produce.
- Managing large deliveries of fresh vegetables and fruits.
- Conducted daily inventory checks to maintain accurate stock levels and date management.
- Worked alongside section leaders to meet targets.
- Rotated stock to minimise food waste.
Sales assistant
KP Stationers
Wallingford, Oxfordshire
2018.02 - 2025.07
- Daily use of tills dealing with large amounts of cash and card transactions, with experience in processing refunds.
- End of day cashing up, using math skills to maintain accurate counts.
- Day to day topping up of products, rotating, price changes and facing forward. Making sure the store always looks professional and presentable.
- Handled customer complaints, questions, and general inquiries face to face, via phone, or email, ensuring a positive experience and resolution.
- Created and arranged product displays for various promotions and holidays, enhancing visual appeal and driving sales.
- Executed various tasks concurrently, maintaining high quality in each completion.
- Engaged with customers to determine appropriate products based on their needs.
- Experience working with representatives from Red Bull, Monster, Games Workshop, Asmodee, LEGO among others creating positive relationships.maximising satisfaction and encouraging repeat visits.
Supervisor
KP Stationers
Wallingford, Oxfordshire
2025.07 - 2026.03
- Created efficient rotas and managed till schedules to enhance operational productivity.
- Assigned tasks based on team member strengths to ensure balanced workload.
- Transported large amounts of cash during banking trips, ensuring security and accuracy.
- Open communication with managers discussing day to day tasks and concluding end of day handovers.
- Oversaw regular deliveries, verifying stock accuracy upon receipt.
- Helped train new hires, making sure they feel welcome and safe in their new working environment.
- Engaged in transparent conversations with employees to promote an inclusive work culture.
- Oversee conversations with representatives of various companies to discuss products and sales.
- Managing behind the scenes stock data to assemble correct numbers.
Education
BTEC Level 3 Extended Diploma - Creative Media Product (Game Development)
City of Oxford College
Oxford 2014.06 - 2016.06
GCSEs -
Wheatley Park School
OxfordSkills
- Inventory management
- Order processing
- Stock replenishment
- Quality control
- Operational efficiency
- Staff management
- Staff scheduling
- Team leadership
- Team motivation
- Customer service
Affiliations
- Gaming
- Pokemon
- LEGO
- Warhammer
Timeline
Supervisor
KP Stationers
2025.07 - 2026.03
Sales assistant
KP Stationers
2018.02 - 2025.07
Sales Assistant
Waitrose
2016.06 - 2016.11
BTEC Level 3 Extended Diploma - Creative Media Product (Game Development)
City of Oxford College
2014.06 - 2016.06
GCSEs -
Wheatley Park School