Luke Halbert

I work across most functions in both Head Office and Operations , to provide tailored Support. I am currently supporting 415 Venues , which range from traditional Pubs to more dynamic venues (we even have a boat !) -

• Liaising with Local Authorities to provide the best possible outcome for the authority and company.
• Working closely with Fire Safety Professionals to understand risks in the Business.
• Reporting near miss incidents and carrying out bespoke investigations.
• Hosting regular meetings with members of the leadership team to drive safety performance in the Company.
• Working closely with Property Managers/ Estate managers to overcome barriers and drive safety KPI's in every area of the business .
• Attend regular sessions with 3rd party contractors to overcome learnings and seek to improve our ways of working.
• Plan/Deliver projects to the business in both a group setting and working alone.

• Recruited top-performing candidates to build staff retention and team performance.
• Delivered business strategy to drive revenue and operational efficiencies.
• Resolved internal staff conflicts to mutual benefits of all parties involved.
• Tracked KPIs to drive profitability and target delivery.
• Monitored and evaluated teams, identifying and targeting opportunities for improvement.
• Implemented effective customer service procedures to encourage positive feedback.
• Managed high-performing teams to deliver quality customer service and stable profits.
• Empowered staff members to contribute to continuous improvement, quality and growth of company.
• Scheduled regular team meetings to discuss business updates, issues and recommendations.
• Set policies and processes outlining expectations on employee behaviour at every level.
• Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.
• Prepared and reviewed procedural documents for daily operations.
• Generated business, cost and employee reports to management.
• Monitored inventory needs and worked with procurement team to facilitate supply chain operations.