May Golding

Started as a waitress and progressed to Front of House Manager, later stepping into an Assistant General Manager role. Responsible for the day to day running of Front of House, Housekeeping, and Kitchen Porter teams, including rota planning and managing annual leave. Ensured smooth service during shifts, timely food delivery, and consistently high standards of guest experience. Managed guest check-ins, provided ongoing support throughout stays, and handled complaints in a professional and efficient manner.

Managed daily operations of a residential building, overseeing concierge services and acting as the main point of contact for residents and contractors. Coordinated maintenance, handled reports, and ensured the building was safe, well-maintained, and running smoothly.

Supported sales operations for a manufacturer of bespoke interconnection solutions within aerospace, aviation, and military sectors. Responsible for processing enquiries and orders, preparing quotations, engaging with clients to maximise sales conversion, and producing reports and analysis as required.

Handled outbound calls to book vehicle services and promote technical campaigns. Managed customer bookings using ERA, ISPA, and AIR systems, delivering excellent customer service and resolving queries in a calm and professional manner.

Supervised the call centre team, supporting daily operations and stepping in during the manager’s absence. Managed booking issues, staff sickness, and workload allocation, while assisting with recruitment, interviews, and training of new team members.

Coordinated engineer schedules, allocating jobs efficiently based on location and urgency. Maintained accurate records, ensured compliance with service deadlines, and supported customer enquiries during busy periods.

Completed a Level 2 apprenticeship in seven months before progressing to a Planner role. Handled tenant repair enquiries, scheduled engineer workloads, and managed communications via phone and email while working closely with clients and management.

Trained in the maintenance and safety of weapons systems, developing strong discipline, teamwork, and attention to detail. Gained valuable life skills including independence and professionalism. Due to injury this was cut short.